Define default status, for search

[Tavares]

Hello!
I'm working with sugar, for helpDesk purposes. By the nature of helpdesk whe receive a lot of cases from clients. So i changed my basic search to appear like a directory of queues, and made him searched by the status of "New". When i click in the button "Clean", it cleans the previous search and show's me all the cases that where created independent from the case status(all status...). In a week whe have received 4154 Cases!
So...i wanted to define by default that when i clicked in "Clean" it would make me a new search, butt only for the Cases that are "New". Where can i make that change?

Any help would be thankfull!

[ivolator]

in Cases/ListView.php
before

 $lv->setup($seedCase, 'include/ListView/ListViewGeneric.tpl', $where, $params); 
  

do this

 if(!empty($_REQUEST['clear_query']) && $_REQUEST['clear_query'] == 'true')
   $where .= '  cases.status = \''.$app_list_strings['case_status_dom']['New'].'\' '; 
  

But why not just select Status = new from the advanced search if you want new ones?

[Tavares]

Thanks for the reply!
I added that code butt when i click on the clean button it appears with no record. When i refresh the cases ListView it appears all the records, idependently from the status of the Cases.


I'm using sugar Version 4.5.1e (Build 1049).

Thanks

[Tavares]

Ok, it's done this way:
In the Cases/metada/SearchFields.php in the satus array you just nee to add 'value'=>'New' and it will search by default for the New records.

[ivolator]

Ok, it's done this way:
In the Cases/metada/SearchFields.php in the satus array you just nee to add 'value'=>'New' and it will search by default for the New records.

Good to know. Thanks!