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Thread: Deleting imported emails

  1. #1
    mrhyde is offline Junior Member
    Join Date
    Jul 2011
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    5

    Default Deleting imported emails

    Hi,

    I am running Sugar CRM CE 6.2. I've finally got Inbound emails to work and have Automatically Import emails turned on. The group email section shows email from our IMAP server. However, a couple of things I don't understand yet.

    1) When I delete an email from Sugar CRM, it is not deleted from the IMAP server? How do I make that happen?
    2) I have also installed the email_to_sugar module to link the emails to accounts and contacts. However, after deleting the emails from the Group Email screen as well as the IMAP server, the email_to_sugar module is still picking up old emails. Where is it picking them up from and how do I completely delete them from all systems.

    Cheers,
    MrHyde

  2. #2
    rafael.q.g@hotmail.com's Avatar
    rafael.q.g@hotmail.com is offline Sugar Community Member
    Join Date
    Jun 2011
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    Florianópolis - Brazil
    Posts
    782

    Default Re: Deleting imported emails

    When you delete a mail from sugar, this mails are deleted from sugar database, because when do you import it, its information gets duplicated into sugar db, there is no directky mapping for your original mailbox.

    As far I know if you want to have it synchronized is needed to program some logic, to map your mail box server with sugar mails, and when some mail from sugar is deleted a signal is send to your mail server asking to delete this same mail there also.

    So it i only possible with some programming. Maybe some other person now some already implementation for this.
    Rafael Queiroz Gonçalves
    Advanced OMG UML Certified Professional
    Sun Certified Enterprise Architect for the Java Platform
    Sun Certified Programmer for the Java 2 Platform
    IBM Certified Advanced Application Developer - Lotus Notes and Domino
    IBM Certified Application Developer - IBM WebSphere Portlet Factory
    Computer Science Mastering / UFSC - PPGCC

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