Disable Email send in Cases

[static13]

Version 5.2.0k (Build 5837)
We have a logic hook created to send and email to the customer based on case status change. The code is fouled up and I need to disable this asap. I am very new at Sugar and PHP. I attempted to comment out the PHP code in the logic hook but is stopped the SYstem from working. In short, how do I disable or turn off the use of this logic hook so no emails send for case updates.

[Angel]

All you need to do is rename the logic_hooks.php file in <sugar>/custom/modules/Cases to some other name (e.g. logic_hooks.php.bak) and that'll take care of it.

[static13]

Thanks... That did it...B

[rcastro]

You also can comment some lines in the logic_hook.php like the array of 'befor_save' of 'after_save'. So that you would still have the feature, for example, of the function in before_save action but you can disable the send mail function in the after_save.

Hope this helps you!

[randykreisel]

Is there a way to disable auto reply case emails when I don't have a custom logic hook?

I am setting up a group email with auto case assignment and I don't want to send emails at this time.

Thanks
Randy

[Angel]

I am guessing you've setup an e-mail account that is monitored by Sugar automatically and in turn creates the cases for you.

If so, click Admin > Inbound Email and click the corresponding account. You'll notice that its properties contains a setting for an auto-reply template. Clearing that option should do the trick, assuming it is Sugar that is sending them out, as it is also possible for your e-mail server to be doing it completely outside the scope of Sugar.

[randykreisel]

Thanks for the help.

I have set up the inbound email to a group mail account to create cases.

I have set up a group user but I can't find either in the screen or documentation where I associate the user to the group mail account.

Thanks in advance for your help.