Do connectors in CE Work?

[ilano1972]

hi all,

I am having troubles with connectors in CE. especially with "Manage Connector Search" when i change a field there and click save i get "There is no action by that name." anybody have any ideas.

[ilano1972]

Anybody have some suggestions.. on where to look?

[kbrill]

What version of CE are you using?

[mcwin]

Just to piggyback, I'm getting the exact same error as the OP.

Using 6.3.1 both in fresh install and in an upgraded version of our live data.

With the CE version of the Jigsaw connector when using

Administration»Connector Settings»Manage Connector Search

it brings up a blank page with the error:

There is no action by that name.

The POST data shows:

modify:true
module:Connectors
action:SaveModifySearch
source_id:
source1:ext_soap_jigsaw
search_values:ext_soap_jigsaw:Accounts:website,ext _soap_jigsaw:Accounts:name,ext_soap_jigsaw:Contact s:website,ext_soap_jigsaw:Contacts:name,ext_soap_j igsaw:Leads:website,ext_soap_jigsaw:Leads:name
search_sources:ext_soap_jigsaw
reset_to_default:
button:Save

Thank you for any help or guidance.

[kbrill]

Where did you get the jigsaw connector from? Jigsaw is no longer officially supported as they were bought out by another CRM manufacturer a while ago. The connector was removed from the product and the code was posted on Sugarforge for anyone to update if they wanted to, but I don't think SugarCRM will be updating it anymore.

[mcwin]

We used the "official" SugarCRM certified connector from

SugarForge: Jigsaw Cloud Connector: Project Filelist

and also tried the Sugar Exchange download

SugarExchange: Product Details

They had slightly different zip file names 6 vs 6.0.0, but same contents

Meanwhile, the test connector button reports success (Administration»Connector Settings»Set Connector Properties) but the no acton by that name error persists.

As you noted, Jigsaw was bought and became Salesforce Data.com contacts by Jigsaw, but our old Jigsaw account still works with it.

[kbrill]

Yeah, I am not sure if what you are seeing is a bug or just that something changed between when that plugin was released and now, but I am pretty sure they (SugarCRM) stopped updating it when Salesforce bought jigsaw and have no plans to release any updates to it.

[serbanghita]

I have the following error when updating from SugarCRM Pro 6.1 to 6.2.4:

http://sugarcrm/index.php?module=Upg...d&action=index

Fatal error: Class 'ext_soap_jigsaw' not found in /var/www/vhosts/sugarcrm/include/connectors/sources/SourceFactory.php on line 52

[kbrill]

If you go to the module loader , do you have the jigsaw plugin listed there?

[serbanghita]

If you go to the module loader , do you have the jigsaw plugin listed there?

No it is not, the only module i see there is one called 'Vendor_Support' which is from 2009, I am guessing is a tentative module from one of our devs.
I have never used a jigsaw module. I search the whole db for %jigsaw% but found no entry.

Any advice is highly appreciated.