Do i need SugarCRM?

[amsmams]

Hello,
I am in one limps of council which wants to launch out in the development... We have a customer who would like something which could enable him to manage its module support, different élements material and software from their customer... and later the project management, dashboards, etc. My mission is to see the possiblities of SugarCRM and to say if the customer needs more a CRM than of an application, and that in 2 days.
I look at sugar since yesterday, I tested the demonstration, looked at different the interfaces and read some subject on the forum. However, my first opinion is that Sugar is directed more towards the aspecets suspect, prospective customer, lead, contacts, customer... Out, i'm interested for a support module with various processes customization (which does what, when, how...).
Therefore, can i, in 3 weeks, modify a Sugar module obtain my result or must I rather turn to a framework and develop all from scratch?

Thank you for any help.

[pblag]

Hi!

SugarCRM is good and flexible solution however you have to spend many hours investigation before you can change the sugar code correctly.

I think that you need new module and you have to develop it.

3 weeks is small period but everything depends fro what exactly do you need to doevelop.

[amsmams]

Hello,
I'm happy to see your reply. After many investigations, i think it's better to do my specific development with symfony and after integrate sugarOS to use feature like project management, sales forces automation and so on.
Now i must develop a module for the management of the custumer request, but the process is more complicate than the case management. The second module is related to the hadware and software installation of the client, but this feature is not supported by the OS version.

Thanks for your help.