Document Download problem

[gjpyne2]

After reviewing other postings I have not found help for the following:

I am able to use Notes to save and access an attachments.

Using Documents I am able to save a PDF or a PPT file. I am unable to view or download the file from the documents module.


When I click the document URL from the following page:
http://mysite/index.php?module=Docum...8-45aa53c5c94c

that is index.php?module=DocumentRevisions&action=DetailVi ew&record=5def9afb-439a-9123-0238-45aa53c5c94c

Included in the above page is the following section of html code:

<tr>
<td width="15%" valign="top" class="tabDetailViewDL"><slot>Filename</slot></td>
<td width="35%" valign="top" class="tabDetailViewDF"><slot><a href='cache/upload/5def9afb-439a-9123-0238-45aa53c5c94c' target='_blank' class="tabDetailViewDFLink">Example Partner Meeting.ppt</a>&nbsp;</slot></td>
<td width="15%" valign="top" class="tabDetailViewDL"><slot>Revision:</slot></td>

the href points to my file but and attempts to "launch it"

I get a internal server error 500.

that is...

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, ME and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
Apache/2.0.54 (Fedora) Server at mysite Port 80

By the way... I have searched the logs and I am displaying errors in my php.ini and there are no hints about what is happening. It seems the above code is attempting to launch the file not download it.

[gjpyne2]

Also when I use page:

http://mysite/index.php?action=Detai...93271000471300

that is index.php?action=DetailView&module=Documents&recor d=5d815f78-8ebd-bf52-79bf-45aa533493a1&offset=4&stamp=1168793271000471300


It generates the following html...

</tr>
<tr>
<td valign="top" class="tabDetailViewDL"><span sugar='slot18'>Download File:</span sugar='slot'></td>

<td valign="top" class="tabDetailViewDF" colspan="3"><span sugar='slot18b'><a href='5def9afb-439a-9123-0238-45aa53c5c94c' target='_blank' class="tabDetailViewDFLink">Example Partner Meeting.ppt</a>&nbsp;</span sugar='slot'></td>
</tr>
</table>
...
and of course when you click on this URL href you get a file not found.. (because it is not using /cache/upload/)!
Not Found
The requested URL /5def9afb-439a-9123-0238-45aa53c5c94c was not found on this server.--------------------------------------------------------------------------------Apache/2.0.54 (Fedora) Server at mysite Port 80

[wjohnson]

What version are you using? We had an issue opening documents but it was fixed in version 4.5.0h.