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Thread: Document revision download fails in document module

  1. #1
    joje47 is offline Junior Member
    Join Date
    Dec 2011
    Posts
    1

    Unhappy Document revision download fails in document module

    Hi,

    I use SugarCRM version 6.3.0 build 7004 and I have a problem with document module.

    If I go to the document view and from there click on the filename for a document, it will download nicely.

    I'm here: index.php?module=Documents&action=index
    and the download link looks like this;
    index.php?entryPoint=download&id=13b3c0b0-d489-3b04-977f-4eeb06963b97&type=Documents

    But if I first click on the document name, so I see the document credentials and everything, then I can't download the document, and the biggest problem, this means I can't download the document revisions.

    I'm now here:
    /index.php?module=Documents&offset=1&stamp=13241115 54064225500&return_module=Documents&action=DetailV iew&record=13b3c0b0-d489-3b04-977f-4eeb06963b97

    And the download link for the same document as above has changed into:
    /index.php?entryPoint=download&id=142cb3fe-7215-4179-6a30-4eeb06954bc8&type=Documents

    This link will result in a new page in firefox that is blanc. Nothing shows, nothing downloads, and no errors in sugarcrm.log
    But is above correct? Why does the link change, when it's the same document and the same revision (the current one)?
    I have tried this in chrome and explorer, but the result is the same.

    Also clicking on a older revision, getting the page "Document revisions" and there clicking on the filename will result in a new blank webbrowser page, but no download.

    How can I find out what is going on? I really need document revisions to show. The entire document module is quite pointless without that.

    Please advice if you have any ideas at all.

  2. #2
    loren.hale is offline Junior Member
    Join Date
    Oct 2011
    Posts
    7

    Default Re: Document revision download fails in document module

    I am also having this exact problem.

    Any help or solutions would be much appreciated.

  3. #3
    loren.hale is offline Junior Member
    Join Date
    Oct 2011
    Posts
    7

    Default Re: Document revision download fails in document module

    I am having the exact same problem and any help would be appreciated.

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