E-Campaign bounce-back tracking function does not work

[noppann]

I'm using Sugar Open Source version 4.5.1e and test heavily on the e-compaign module. I sent multiple messages to the invalid emails but the "bounced message" stats does not show anything.

I added one job to the scheduler:
function:ollMonitoredInboxesForBouncedCampaignEmails

and I added this line the the crontab file:
* * * * * cd /var/www/html/sugar; php -f cron.php > /dev/null 2>&1


The crond and all the email inbound setup also are working properly. Does anybody have any idea why the bounce-back function is not working properly...



Thank you so much,
Noppann

[sacramentojoe]

You need to setup the email account to handle bounced emails. Have you done that?

[michaelest]

check out my post Here

If you still run into problems, or have other questions, post again.

- Michael

[noppann]

sacramentojoe,
I have done that already. I setup one IMAP account on the same server I host the SugarCRM. '_'

michaelest
Let me try that and I will let you know the result.


Thank you everyone