E-mail attachments disappearing

[ohad]

Hey,

When I sent both personal and mass e-mails, attachment (both from Sugar Documents and from files) did not reach the recipient. The "sent items" display does show them, though.
Looks like Sugar is trying to copy different files than there are really on disk. Can that be?
Any ideas guys?

logs:

dir:
XXXXX\wwwroot\sugar\cache\upload>dir
Volume in drive C has no label.
Volume Serial Number is FC7E-51F5

Directory of XXXX\wwwroot\sugar\cache\upload

09/14/2006 03:57 PM <DIR> .
09/14/2006 03:57 PM <DIR> ..
09/13/2006 04:02 PM 15,872 1dd8b517-61c0-27b4-659f-45088e7b5fb4
09/14/2006 03:30 PM 2 2eb33824-84c0-7fa0-77d0-4509d7482d33
09/14/2006 03:30 PM 6 35d86984-0de1-48ee-9c49-4509d78009d9
09/14/2006 03:57 PM 240,128 5b6cc54a-c7a5-7682-c143-4509debb17ff
09/14/2006 11:43 AM 92,759 d8943476-2351-d7b0-eba8-4509a28f8a3d
07/28/2006 03:39 PM 56 index.html
09/14/2006 12:44 PM 357,498 SugarSuite-Patch-4.5.0b.zip
09/09/2006 11:40 AM 5,117,327 SugarSuite-Upgrade-4.2.1-to-4.5.0a.zip
09/02/2006 06:17 AM <DIR> upgrades
8 File(s) 5,823,648 bytes
3 Dir(s) 63,346,053,120 bytes free

PHP:
[14-Sep-2006 15:55:03] PHP Warning: copy(cache/upload/d8943476-2351-d7b0-eba8-4509a28f8a3dClickTale Service - Beta Site Agreement.pdf) [<a href='function.copy'>function.copy</a>]: failed to open stream: No such file or directory in XXXXXXXXXXXX\wwwroot\sugar\include\upload_file.php on line 93

Sugar:
09/14/06 16:55:03,110 [3264] FATAL SugarCRM - SugarPHPMailer encountered an error: Could not access file: cache/upload/d8943476-2351-d7b0-eba8-4509a28f8a3dClickTale Service - Beta Site Agreement.pdf
09/14/06 16:57:40,414 [3264] FATAL SugarCRM - SugarPHPMailer encountered an error: Could not access file: cache/upload/5b6cc54a-c7a5-7682-c143-4509debb17ffClickTale CRM Procedures.doc

[pixerp]

See bug 8882.

In 4.5, file naming (see in ./cache/upload) has been changed from IdOriginalFilename.ext to just Id.

I guess there is some messing around in various modules + backward compatibility problems.

This probably needs to be addressed by a sugarcrm SW architect and not just by a module developper !!!

Hope someone gets it.

[Silkio]

I fixed this in my copy of Open Source 4.5b temporarily by editing modules\Emails\Emails.php Line 673.

From:

$file_location = $sugar_config['upload_dir'].$note->id.$note->file->original_file_name;

To:

$file_location = $sugar_config['upload_dir'].$note->id;

It seems to work until a bug fix comes out:

http://www.sugarcrm.com/crm/?option=...e-4509e4b272ea
http://www.sugarcrm.com/crm/?option=...f-451060055c1e

[ErikLindquist]

I have Sugar Open source Version 4.5.0b (Build 1144)

I have the same line in modules/Emails/Email.php
$file_location = $sugar_config['upload_dir'].$note->id.$note->file->original_file_name;

HOWEVER: I do not have a problem sending files from my file system. I tried files with contiguous filenames "filename.ext" and files with spaces in the names "file name.ext" and both reached their destination.

Perhaps there is another cause underlying your problem with disappearing attachments.

Erik

[malcolmh]

I fixed this in my copy of Open Source 4.5b temporarily by editing modules\Emails\Emails.php Line 673.

From:

$file_location = $sugar_config['upload_dir'].$note->id.$note->file->original_file_name;

To:

$file_location = $sugar_config['upload_dir'].$note->id;

It seems to work until a bug fix comes out:

http://www.sugarcrm.com/crm/?option=...e-4509e4b272ea
http://www.sugarcrm.com/crm/?option=...f-451060055c1e

Thanks,

Seems to work for us as well

Thanks