E-mail Quote as PDF Fails on 4.2.0d as well

[eugenevdm]

I tried e-mailing as PDF on 4.2.1. This gave me:
Fatal error: Call to a member function on a non-object in /var/www/html/crm/data/SugarBean.php on line 784
So I though I'd go back to versoin 4.2.0d. Now when I try to e-mail as PDF I get:
Warning: fopen(include/fonts/php_Helvetica.afm): failed to open stream: Permission denied in /var/www/html/crm/include/pdf/class.pdf.php on line 1400
Warning: fwrite(): supplied argument is not a valid stream resource in /var/www/html/crm/include/pdf/class.pdf.php on line 1401
Warning: fclose(): supplied argument is not a valid stream resource in /var/www/html/crm/include/pdf/class.pdf.php on line 1402
Warning: Cannot modify header information - headers already sent by (output started at /var/www/html/crm/include/pdf/class.pdf.php:1400) in /var/www/html/crm/modules/Quotes/Layouts.php on line 104

Where is the correct place to ask for support?
________
UHWH

[ruchida]

Do you (your web server) have enough permissions on include/fonts and files under it?

SugarCRM fails to open font files when it tries to creat a PDF quote.

[eugenevdm]

Thank you for your reply.

The interesting thing was that the file "php_Helvetica.afm" did not exist on the server.

However I concluded that most of my printing problems were related to my platform. I was using PHP 4.3.9 as supplied by Trixbox and I notice in the SugarCRM installation PDF that this version is not supported. So I upgraded to PHP 5 on a shared Plesk 8 server and now at least I can print PDFs. But when I try to e-mail the PDFs I get:

Notice: Undefined index: db in /var/www/vhosts/crm.snowball.co.za/httpdocs/data/SugarBean.php on line 784

Fatal error: Call to a member function quote() on a non-object in /var/www/vhosts/crm.snowball.co.za/httpdocs/data/SugarBean.php on line 784

Line 784 is:
$query .= $field."='".$GLOBALS['db']->quote(from_html($this->$field))."'";

It looks like $GLOBALS['db'] is defined in json_server line 51:
$GLOBALS['db'] = DBManager::getInstance();

but I'm not sure if this is the actual problem. I would still like some help.

[ruchida]

Hi,

The php_Helvetica.afm file does not come with the SugarCRM release, but is created dynamically (and only once) from Helvetica.afm when a PDF file is generated. The first error you encounter with 4.2.0d may mean your SugarCRM failed to write the php_Helvetica.afm file in the font directory. Please check the permission of the font (and above) directory.

I think the notice(Undefined index) and the fatal error (Call to a member...) are related to the latest 4.2.1, which changed the db layer. If so, please go back to 4.2.0d and check the permission issue above.

[eugenevdm]

My problem is fixed in the post:

http://www.sugarcrm.com/forums/showt...ed=1#post44236

problem is new database code