Edit Case Module

[raw_enha]

Using: Sugar Community Edition 5.5.0

I added a field to Cases Status dropdown called "-blank-" [default empty entry type].
Sugar, correctly, defaults to the empty entry for Status in Cases when creating a new case.
I want to make "Status" required, so the user has to choose one of the entries. I've successfully done this on custom fields, but cant' do it on Sugar Default Fields. Any help is appreciated, thank you

[salesagility]

edit custom/modules/{modulename}/metadata/editviewdefs.php and add:

'field' => 'field_name', 'displayParams' => array ( 'required' => true, ),

Then quick repair/rebuild.

[AlexAv]

Edit
..custom/modules/Cases/metadata/editviewdefs.php

or

../modules/Cases/metadata/editviewdefs.php

 ...
     array (
        array('name'=>'status', 'displayParams'=>array('required'=>true)) ,
      ),
... 
  

Then Admin->Clear Template Data Cache

[raw_enha]

Thank you both.
I have followed the instructions, but there is no change in behavior.
If I create a blank case and simply try to click "Save" all required fields that have a blank default value turn red with a red note: "Missing required field: 'field'"

but the "Status" field shows no such message and remains white with the default blank entry.

I had entered the following in the Status field section of custom/modules/Cases/metadata/editviewdefs.php
AND to Status field section of: /modules/Cases/metadata/editviewdefs.php

From the files:

-----From custom/modules/Cases/metadata/editviewdefs.php-----

array (
0 =>
array (
'name' => 'status',
'comment' => 'The status of the case',
'label' => 'LBL_STATUS',
array (
array('name'=>'status', 'displayParams'=>array('required'=>true)) ,
),
),

-----From modules/Cases/metadata/editviewdefs.php-----

array (
'status',
'account_name',
array (
array('name'=>'status', 'displayParams'=>array('required'=>true)) ,
),
),


-----------------------------------------

Right now, both files are modified, no other adverse effects, but the desired effect remains absent

[AlexAv]

Thank you both.
I have followed the instructions, but there is no change in behavior.
If I create a blank case and simply try to click "Save" all required fields that have a blank default value turn red with a red note: "Missing required field: 'field'"

but the "Status" field shows no such message and remains white with the default blank entry.

I had entered the following in the Status field section of custom/modules/Cases/metadata/editviewdefs.php
AND to Status field section of: /modules/Cases/metadata/editviewdefs.php

From the files:

-----From custom/modules/Cases/metadata/editviewdefs.php-----

array (
0 =>
array (
'name' => 'status',
'comment' => 'The status of the case',
'label' => 'LBL_STATUS',
array (
array('name'=>'status', 'displayParams'=>array('required'=>true)) ,
),
),

-----From modules/Cases/metadata/editviewdefs.php-----

array (
'status',
'account_name',
array (
array('name'=>'status', 'displayParams'=>array('required'=>true)) ,
),
),


-----------------------------------------

Right now, both files are modified, no other adverse effects, but the desired effect remains absent

Try this

 ...
      0 =>  array (
        array('name'=>'status', 'label' => 'LBL_STATUS', 'displayParams'=>array('required'=>true)) ,
      ),
... 
  

[raw_enha]

Hi AlexAv,

When I try to create a case, I get
Parse error: syntax error, unexpected ',' in /homepages/38/d190896601/htdocs/outtech/net/portal/crm/custom/modules/Cases/metadata/editviewdefs.php on line 184

Here is the entire "Status" section of: custom/modules/cases/metadata/editviewdefs.php

1 =>
array (
0 => array (
array('name'=>'status',
'label' => 'LBL_STATUS',
'comment' => 'The status of the case',
'displayParams'=>array('required'=>true)) ,
),
),

[andopes]

Please, attach the full script into your next post.

Regards

[raw_enha]

andropes,

attached is full file of editviewdefs.php from custom/modules/cases/metadata/editviewdefs.php
---------------

also pasted:
---------------


<?php
$viewdefs ['Cases'] =
array (
'EditView' =>
array (
'templateMeta' =>
array (
'maxColumns' => '2',
'widths' =>
array (
0 =>
array (
'label' => '10',
'field' => '30',
),
1 =>
array (
'label' => '10',
'field' => '30',
),
),
),
'panels' =>
array (
'default' =>
array (
0 =>
array (
0 =>
array (
'name' => 'case_number',
'type' => 'readonly',
'displayParams' =>
array (
'required' => true,
),
),
1 =>
array (
'name' => 'priority',
'comment' => 'The priority of the case',
'label' => 'LBL_PRIORITY',
),
),
1 =>
array (
0 =>
array (
array ('name' => 'status',
'comment' => 'The status of the case',
'label' => 'LBL_STATUS',
'displayParams'=>array('required'=>true)) ,
),
),
1 =>
array (
'name' => 'assigned_user_name',
'label' => 'LBL_ASSIGNED_TO_NAME',
),
),
2 =>
array (
0 =>
array (
'name' => 'type',
'comment' => 'The type of issue (ex: issue, feature)',
'label' => 'LBL_TYPE',
),
1 =>
array (
'name' => 'account_name',
'comment' => 'The name of the account represented by the account_id field',
'label' => 'LBL_ACCOUNT_NAME',
),
),
3 =>
array (
0 =>
array (
'name' => 'case_contact_c',
'label' => 'LBL_CASE_CONTACT',
),
1 =>
array (
'name' => 'call_back_number_c',
'label' => 'LBL_CALL_BACK_NUMBER',
),
),
4 =>
array (
0 =>
array (
'name' => 'service_date_c',
'label' => 'LBL_SERVICE_DATE',
),
1 =>
array (
'name' => 'total_service_time_c',
'label' => 'LBL_TOTAL_SERVICE_TIME',
),
),
5 =>
array (
0 =>
array (
'name' => 'start_time_c',
'label' => 'LBL_START_TIME',
),
1 =>
array (
'name' => 'end_time_c',
'label' => 'LBL_END_TIME',
),
),
6 =>
array (
0 =>
array (
'name' => 'service_location_c',
'studio' => 'visible',
'label' => 'LBL_SERVICE_LOCATION',
),
1 =>
array (
'name' => 'trip_fee_c',
'studio' => 'visible',
'label' => 'LBL_TRIP_FEE',
),
),
7 =>
array (
0 =>
array (
'name' => 'name',
'displayParams' =>
array (
'size' => 75,
'required' => true,
),
),
1 =>
array (
'name' => 'service_type_c',
'studio' => 'visible',
'label' => 'LBL_SERVICE_TYPE',
),
),
8 =>
array (
0 =>
array (
'name' => 'description',
'displayParams' =>
array (
'rows' => '8',
'cols' => '80',
),
'nl2br' => true,
),
),
9 =>
array (
0 =>
array (
'name' => 'work_log',
'comment' => 'Free-form text used to denote activities of interest',
'label' => 'LBL_WORK_LOG',
),
),
10 =>
array (
0 =>
array (
'name' => 'resolution',
'displayParams' =>
array (
'rows' => '5',
'cols' => '80',
),
'nl2br' => true,
),
),
),
),
),
);
?>

[AlexAv]

Remove one array(...).

 ...
array (

          0 => 
            array ('name' => 'status',
            'comment' => 'The status of the case',
            'label' => 'LBL_STATUS',
        'displayParams'=>array('required'=>true)) , 
          ),


          1 => 
          array (
            'name' => 'assigned_user_name',
            'label' => 'LBL_ASSIGNED_TO_NAME',
          ),

        ),
... 
  

[raw_enha]

AlexAv,

With your change I get this when clicking on "create case":

Parse error: syntax error, unexpected ',' in /homepages/38/d190896601/htdocs/outtech/net/portal/crm/custom/modules/Cases/metadata/editviewdefs.php on line 183



-----------------------
Attached is the file