Edit Layout Problems

[phoban]

php 5.2.1
mysql 5.0.37
server: IIS 6
SugarCRM Version 4.5.1b (Build 1246) Community Edition

I am a noob and so far love Sugar.

I am having a problem getting results after editing the layout of my ACCOUNTS page.
I have changed the layout in both the DETAIL and EDIT sections.
I am hitting the SAVE and PUBLISH button.
Once I go back to see if the changes have been made it remains the same.

Under the EDIT A MODULE section I can:

Edit Custom Fields

Edit Drop Downs

Edit Labels

Just not EDIT LAYOUT

I did not install Sugar, nor am I in control of the permissions of the files on the server. ( I am guessing the solution lies somewhere here)

All help is greatly appreciated,
-Patrick

[MilSp3c]

Did you by any chance make any manual edits to the files?

Doesn't seem to me like it would be a permissions issue, only reason I am assuming this is because you are running it on a windows server. Not sure if IIS has any flaws or quirks with Sugar. I tend to place all my systems under apache or a lamp environment.

Also, I know with Studio sometimes you need to let the page "fully" load before clicking on another option. Let us know that everything completely loaded as well, and maybe some one can be of more help.

Best regards,
MilSp3c

[phoban]

After I make the changes to the layout, I hit SAVE and PUBLISH button
At the top of the screen I see Saving, Publishing and Published.
Then the page reloads.

Still nothing changes.
I have not changed any of the code.

When ever I go back to try and change the layout again, my changes are still there in the STUDIO section.
Just not in the User End.

Thanks for your help,
Patrick

[MilSp3c]

Definately seems odd.

Let's see if any one else can be of any help. Not sure why it wouldn't be refreshing.

The only thing I can think of would be to rebuild extensions and views under the admin page and see if that brings it over
properly.

Best regards,
MilSp3c

[phoban]

I tried rebuilding all of the different sections in the "Repair" section of the Admin area.

No luck.

I am also unable to upgrade my SugarCRM

Its reporting that the
Permission is: 666
File Owner: Cannot Determine Owner
File Group: Cannot Determine Group
For all of the files in the "httpdocs" folder.

I am wondering if this has any correlation to the problem

Thanks again for your help.

Anyone else have any ideas?

[phoban]

Here is what my web host had to say about the situation:

"It's looking for linux file permissions instead of windows. files in windows dont have an "owner" nor a "group" like unix files do.
SugarCRM is pretty slick I can't believe they don't have a facility built in to deal with that. I can adjust the permissions, but in the httpdocs they should already be fairly loose. Windows has an account called creator but it doesn't actually "own" the file."

I don't know if this has anything to do with the fact that my LAYOUT changes are not being applied or not.

Any and all help is greatly appreciated,
-Patrick

[Angel]

I don't know if this has anything to do with the fact that my LAYOUT changes are not being applied or not.

I think there is a good chance that they are related.

It kind of sounds like the problem is that the EditView.html or DetailView.html (depending on which you modified) is not being overwritten the copy corresponding to what you see in Studio.

What happens if you try to rename either of those files within <sugar root>/modules/Accounts? If you are able to do so, try publishing your changes again.

If you are not able to rename them, then you definitely have a permissions situation.

[phoban]

Angel,

Thanks for your reply.

I am able to change the names of the files within the /modules/Accounts/ folder.

The "EditView.html" file and the "DetailView.html" file still have the modification "date" as the day it was installed.
Is there some kind of setting within Sugar itself that could be off?
As if it is publishing the files to the wrong place maybe?

Thanks again for your help,
-Patrick

[Angel]

Hmm...

Are you able to copy EditView.html from <sugar root>/custom/working/modules/Accounts to <sugar root>/modules/Accounts?

[phoban]

Yes!!!

That worked.

SO... Sugar is publishing the files to "/custom/working/modules/Accounts/",
but not rewriting the files in "/modules/Accounts/"

It would be nice if it would do this on it's own, but for now this is a quick fix for me to copy over them myself.

If you have any suggestions to why Sugar is not rewriting the files in the "/modules/Accounts/" file
I am willing to try and solve that as well.

Thanks for your help!
-Patrick