editing notification e-mail template

[sbantz]

I am trying to change the notification e-mail template by editing the file \include\en_us.notify_template.html

I want the Cases section to include the account name in the subject and body of the e-mail, but it never shows up. I copied it exactly from the section that sends a notification for an account that is assigned to you. Even though I put {ACCOUNT_NAME}, it never shows up. It does show up when sending an Account notification, just not the Case notification even though they are formatted similarly.

Here is an example:

<!-- BEGIN: Account_Subject -->
SugarCRM Account - {ACCOUNT_NAME}
<!-- END: Account_Subject -->
<!-- BEGIN: Account -->
{ASSIGNER} has assigned an Account to {ASSIGNED_USER}.

Name: {ACCOUNT_NAME}
Type: {ACCOUNT_TYPE}
Description: {ACCOUNT_DESCRIPTION}

You may review this Account at:
<{URL}>
<!-- END: Account -->


<!-- BEGIN: Case_Subject -->
SugarCRM Shipping Notification - {ACCOUNT_NAME}
<!-- END: Case_Subject -->
<!-- BEGIN: Case -->
{ASSIGNER} has shipped an order to {ACCOUNT_NAME}, which was handled by {ASSIGNED_USER}.

Status: {CASE_STATUS}

You may view the complete shipment details at:
<{URL}>
<!-- END: Case -->

Am I missing something or is it not possiblle to use {ACCOUNT_NAME} in Cases?

[kbrill]

You would need to edit your modules/Cases/Case.php

Around line #386 you are going to see a function called set_notification_body()

You need to add a line like

$xtpl->assign("ACCOUNT_NAME", $case->account_name);

that should fill in that field for you.

[sbantz]

Brilliant.

Thanks a ton!