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Thread: Email accounts - not appearing in user accounts and how do I create group accounts

  1. #1
    LuckiestBoy is offline Sugar Community Member
    Join Date
    Jun 2010
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    64

    Default Email accounts - not appearing in user accounts and how do I create group accounts

    I have just installed SugarCRM 5.5.2 and I am newbie to Sugar. Anyway, I log as 'admin' --> go to 'admin' menu --> Activities --> Email. And I see folder 'My Mail' and subfolders My drafts' and 'My sent mail'

    I go into settings and mail accounts. I create accounts for 2 users - say A and B. Everything works fine and it downloads their emails. I see user's email in INBOX but nothing in 'deleted items' and 'sent' folders. All OK so far.

    Then users login in they and they don't see any accounts.

    So, questions I have are;

    1) Have I created mail accounts in correct place?
    2) How do I assign them to users?
    3) How/where do I create 'group accounts'?

    Or should I have let users create their own accounts?

    Thanks and Regards, Ex-Maximizer user.

  2. #2
    LuckiestBoy is offline Sugar Community Member
    Join Date
    Jun 2010
    Posts
    64

    Default Re: Email accounts - not appearing in user accounts and how do I create group account

    I am using SugarCRM 5.5.2 Community edition and mail client is Outlook 2007.

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