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Thread: Email activity is not showing up in Account View, list of Account History.

  1. #1
    Robert685 is offline Junior Member
    Join Date
    Apr 2008
    Posts
    4

    Default Email activity is not showing up in Account View, list of Account History.

    I have 10 contacts for an account.
    I have placed notes and email activity on each of those contacts.
    (note: I am using the Sugar Email client)
    I am unable to see the Email Activity (from Account View).--however It IS present in the view of the respective contact.


    Example
    When I look at an Account View,(IBM)
    From the Account view, I can only see account activity logged using the “History” or “Activity” tab.
    The Email activity does not show up under "History" tab.


    However, using the Contact View, the history for each contact DOES SHOW the email activity.

    Is this inability to see contact-Email Activity from the Account View a (FAD)-functions as designed or something I can have “fixed”?

    Thanks,

  2. #2
    developer16 is offline Sugar Community Member
    Join Date
    Nov 2006
    Posts
    34

    Unhappy Re: Email activity is not showing up in Account View, list of Account History.

    We miss this feature too, it would be nice to see all emails under account.
    It seems to me that it is "wrong" FAD as email does not have contact_id field.
    It would be nice to know whether there is any plan to add this feature soon or we have to customize original source code to support it (may be simple custom fields can solve it).

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