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Thread: Email address field not available in account layouts

  1. #1
    milkesd is offline Member
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    Default Email address field not available in account layouts

    I have Community version Version 5.5.0. I want to be able to view the primary email address associated with an account in the list and detail layouts, but it is not available in Studio. However, it is available in the Search layouts. How is this possible? And in what database table is the account email address held?

  2. #2
    kbrill's Avatar
    kbrill is offline SugarCRM PS Engineer
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    Default Re: Email address field not available in account layouts

    I have created bug #35332 for this post. You can track the status of this bug here:

    http://bugs.sugarcrm.com/?bug_number=35332

    Kenneth Brill
    Advanced Support Engineer
    kbrill@sugarcrm.com
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  3. #3
    milkesd is offline Member
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    Default Re: Email address field not available in account layouts

    I see the email addresses are stored in the email_addresses table, and I see an id field for each record, but that is not the same value id that is in the accounts table for the email_addresses record it corresponds to, so how do the email addresses relate to the accounts?

  4. #4
    kbrill's Avatar
    kbrill is offline SugarCRM PS Engineer
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    Default Re: Email address field not available in account layouts

    Quote Originally Posted by milkesd View Post
    I see the email addresses are stored in the email_addresses table, and I see an id field for each record, but that is not the same value id that is in the accounts table for the email_addresses record it corresponds to, so how do the email addresses relate to the accounts?
    Email addresses and other modules are related through the email_addr_bean_rel table.
    Kenneth Brill - Help Forum Moderator

    I do not respond to 'Private Messages'. Please email me directly instead

    When asking for help, PLEASE give us your Server Information and Version Numbers as asked for on the 'Post New Message' screen as well as any JavaScript errors shown at the bottom of the browser window.
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