Email alert template value from drop down

[ac1982]

Hi,

I have created the below email alert template and I would like for the value of packages_c [which is a custom field i have created in leads_cstm] to get the value from the drop down list. For example when the value is 2P to show 2P package. At the moment it only shows the value 2P.

packages_c
'2P' => '2P package',
'10P' => '222P package'
.................................................. .................................................. .............

Lead #{::future::Leads::number_c::} ({::future::Leads::full_name::})

Please contact customer.
Distance..........: {::future::Leads::distance_c::}
Packages available: '{::past::Leads::packages_c::}' -> '{::future::Leads::packages_c::}'
Comments..........: {::future::Leads::description::}

{::href_link::Leads::href_link::}

Sugar CRM: Professional
Version: 4.5
Platform: Linux

[ac1982]

Any ideas how to resolve this issue?

[jnassi]

I always hate to say "upgrade", but Sugar 4.5 was released about four years ago. This is definitely not a problem that we're seeing in more recent versions of the software.

[ac1982]

We would like to upgrade to the latest version but there are so many customizations and most of them in the wrong place that an upgrade is not possible. On the other hand a clean installation would be time consuming to re develop all these customizations.