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Thread: Email Alerts to a non-user

  1. #1
    meharmon is offline Member
    Join Date
    Feb 2007
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    Default Email Alerts to a non-user

    I have a specific email alert that needs to go to a person (our accountant) after a certain event. This person is not a user, nor has any reason to be one...just needs to be notified of certain events. In our case, it's a request to print a check.

    While in the workflow engine it seems I'm only able to send email alerts to actual users or groups of users.

    We're using Pro Version 4.5.1e, and have only 5 users...all of which are utilized at this point. It seems ridiculous to have to purchase a license just to send occasional emails to someone in our contact list.

    AM I missing an obvious option here?

  2. #2
    labanjohnson is offline Sugar Community Member
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    Default Re: Email Alerts to a non-user

    I'm convinced nothing is impossible on this platform but then I also have a private PHP tinkerer's license haha

    I guess the main questions to ask are

    What is the triggering event which will send the e-mail

    What information needs to be sent in the e-mail?

    What action should be taken once the e-mail is received?
    Last edited by labanjohnson; 2007-07-25 at 03:17 PM.

  3. #3
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: Email Alerts to a non-user

    To add on to Labanjohnson's comments, you should be able to do that via the logic hooks functionality, but that would require some custom programming work.
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

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