email box view "Relate to" Quick Create

[russellau]

Hi,

Hope someone can point me in the right direction.

In the mail box view , there is a column "Relate To" and each email has a link under that column "Quick Create"

I get that ... use quick create to link the email to a NEW case or task etc

BUT if I have an existing case ... I know I can click the email , then under the email use the choose case to link it to a case

BUT after I do that the column in the email box under "Related to" still shows "Quick Create" rather than the case topic I just linked it to.

And if I try to use the Quick create link it makes a NEW task or case etc ??

Anyone know how to get the "Quick Create" to disappear and show the correct Case etc that the email is associated with ?

thanks

[russellau]

After further searching the forums seems this is an ongoing issue , i'll keep an eye on the other topics.