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Thread: Email campaign fail: doesn't let me choose existing mail account

  1. #1
    arrowmark is offline Sugar Community Member
    Join Date
    Sep 2008
    Posts
    47

    Question Email campaign fail: doesn't let me choose existing mail account

    Sugar 6.2 and trying to send an email campaign. I keep getting a series of "fail" dialog boxes after send and the emails are not being received.

    In the campaign wizard when I get to the Marketing Email screen I am asked to choose an email account. Of the three options available in the Use Mail Account drop down box, none are the email address I have set up called "marketing@primetatler.com". Instead I am offered "-none-", "bounce" and "sugar crm".

    I think the fail is due to the mail account issue but I can I get the campaign to let me choose the correct email address? This is a screenshot of my campaign email account set up: http://imm.io/9FAa

    This screenshot shows where I am stuck: imm.io - sugar campaig email Capture.JPG

    Please can someone help me get this campaign out?

    Thanks in advance,
    Jo

  2. #2
    arrowmark is offline Sugar Community Member
    Join Date
    Sep 2008
    Posts
    47

    Default Re: Email campaign fail: doesn't let me choose existing mail account

    Really? No one can help me with this??

  3. #3
    chomono is offline Junior Member
    Join Date
    Aug 2009
    Posts
    8

    Default Re: Email campaign fail: doesn't let me choose existing mail account

    To my point of view you have not created a bounce email address, and that is the reason why it does'nt display in the selection box.

    Go back to admin/Inbound Email and set up your "New Bounce Handling Account".
    That where you must have mistaken. There are two different buttons at this stage, and "New Bounce Handling Account" is the one (versus New Group Mail Account).

    Hope this helps.

    Au revoir, Olivier

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