Email Campaign only sends to 1 address

[Zaphod_B]

Just installed SugarCRM Open Source edition 6.0 on my hosting account. Unfortunately I do not have access to a shell -yet-, so no crontab.

I created an email campagin, with a targetlist of 12 contacts to try with. Created a nice email, etc etc. The testmail with the test targetlist works fine and is delivered as it should be.

However, when I hit the 'Send Emails' button, it only sends it of to just ONE (1) address of the 12. Apparently to the top one if you sort them in alphabetical order based on the emailaddress, not based on name of the account or contact.

So, it places only this one and only mail in the queue.

Any thoughts? It's a standard install, plain and simple. I did a lot of reading in the manual, checked and double-checked the campaign, targetlist, email etc etc. Cannot find the problem.

Any help greatly appreciated!

[Angel]

Is it always the same email address that it queues?

If so, sounds like an issue with target list type.

[Zaphod_B]

Targetlist type is 'default'. Should be ok?

[Angel]

That should be fine. What about my other question?

Also, have you tried rebuilding the Target list?

Does that same email address exist in another target list?

[willspark]

I have the exact same issue. I've remade target lists, made smaller (2-3 targets) and larger (10-15 targets) lists and the same thing happens. Looks like the first email on the list. I'm currently checking on SMTP issues with an outside connection.

[Angel]

Again, does it always queue the message for the same email address?

[Zaphod_B]

Yes, always the same address. Also, it is not the first in the targetlist. But it is the first if you would order it based on emailaddresses... f.i:

Mr Smith smith@somewhere.org
Mr Knock knock@elsewhere.com
Mrs Aalders aalders@anyplace.com

Then it will send only to Mrs Aalders, because that email address comes top when you sort on alphabet. Somehow it does that, even the order in the targetlist is different.

Rebuilding the targetlist didn't help at all.

[Angel]

Ok, thanks. I am assuming that "somewhere.org" and the like are actual valid domain names.

Can you take a look at the max_execution_time in your PHP.INI file? Try increasing it to 8400 for testing purposes.

Also, does the template you are using include trackers? If so, what happens if you modify the campaign to use a simpler template, one without trackers?

[Zaphod_B]

It's a hosted account, no access to php.ini I'm afraid...

Will try a simpler mail template. It does contain trackers indeed.

Also, I'm setting up a copy on a friends' virtual private server. Full shell access etc. Much better. Will try if it works there.

[Angel]

Sounds good.

Let us know how it goes. I am curious about the solution.