Email campaigns - remove opt out and tracker

[roblaus]

Hi,

I know that this question was asked several times here but there was never an answer.

For good reasons (no lectures on email campaigns please) I do NOT want my emails tracked by the famous pixel image and I do not want to offer an opt-out possibility (these are addresses who'll get requested information and who explicitly declared their consent.)

Does anybody out there know how I can remove these two things without damaging the whole email module?

Thanks in advance

[Breier]

Hi

same issue here,

We have an own lilnk which we integrate in the email template. Now we want to remove the Sugar email opt out link.

Can anybody please help?

Thanks a lot

FB

[Breier]

Hi

just fount the answer in another thread:

I replaced this:

Code:

//do not add the default remove me link if the campaign has a trackerurl of the opotout link if ($this->has_optout_links==false) { $mail->Body .= "<br><font size='2'>{$mod_strings ['TXT_REMOVE_ME']}<a href='". $this->tracking_url . "/removeme.php?identifier={$this->target_tracker_key}'>{$mod_strings['TXT_REMOVE_ME_CLICK']}</a></font>"; }



with this:

Code:

//do not add the default remove me link if the campaign has a trackerurl of the opotout link if ($this->has_optout_links==false) { $mail->Body .= "<br><font size='2'>To be removed from this list, simply reply with 'Unsubscribe' in the subject line.</font>"; }


And it works... :-)

Don´t forget to make a copy of the file you want to change.

Cheers

[tparson]

The simplest way to remove the opt-out link that Sugar automatically populates, without changing sugar code, is to create an opt-out link in the Campaign Trackers section of a campaign. When you create an opt-out link (select the radio button for opt-out) it automatically removes the original one. Then you simply don't put that link in your email.

Tracy

[Breier]

There´s always a long winded possibility and a simple and better one ;-)

Thanks a lot!

[chrish]

I thought this would help but having looked at the emails received by the clients I have another issue. The opt out script is located on the SugarCRM server, ours is internal and not linked to the internet, so when they get the email and want to opt out, they cant because the script is not available.

I want to leave the optout in so tried your suggestions and it does remove the standard opt out, however the script I call need to have the ability to link back to the SQL database, the supplied opt out script actually receives the GUID for the user and does a nice job of tracking the removal etc, I like this bit! But how do I get the same information back to a script on a website and then pass it back to my internal server?

I am not worried about the getting it back to the internal server as I already have scripts which use email forms to allow the data to be used against internal scripts for other things. But how do I get the email template to pick up the GUID and pass that onto the web based script? I can then call the removeme.php script locally passing the information.

Chris...

[susiewilliams]

Hi all,


Let me step back and ask a business question- wouldn't it be good business practice (and following the law) to always offer an opt out, even if your customers have opted-in for emails? Don't you always have to provide an opt-out link regardless of whether a customer has previously opted in?

Think of this scenario (which is quite common): I opt in because I am interested in your company for whatever reason, say I purchased your product. Time goes by and I stop using your product and no longer wish to receive your emails. Aren't I going to be mad at your company if I have to jump through hoops to get out of your email blasts?

Having a small, discreet opt-out link at the bottom of every email is only going to help your customer relations, in my opinion. It shows me, a customer of yours, that you're considerate enough to let me control how I hear, or don't hear, from you.

Just my customer opinion...

[chrish]

Hi

I agree with Suzie, but SugarCRM making things hard to manipulate with the way it is set up seems to be the problem people are facing. The fact that you SHOULD have an opt out link is not a reason for the product to enforce the rule. My particular problem is related to having something enforced which isnt going to work for my customers! The removeme.php script runs on the internal server and cannot be accessed by the customers anyhow. Is it worse to have a non-working link or no link at all?

I have now fixed it up so I can use the web based link, I had to manually edit the source generated by the email template interface (that needs attention) I simply added the ID from the account information within this link and I hope to be able to get the information back to pass into the sugarCRM removeme.php script! I simply added this to the url I was using at the tracker link ?$contact_id, now the script will be passed the GUID and I can pass it onto the removeme.php script. The question is what else do I need to pass to it?

Chris...

[chrish]

I have posted a question about the use of the opt-out tracker because it is not easy or even possible to keep the opt-out flag capability using your own solution. I would like to be bale to keep within the limited scope of the removeme script provided by SugarCRM, but unfortunately it requires the use of the tracker id which is added when an email is put through the campaign scripts. I cannot add the tracker id to the template, I dont want to leave the opt-out link in place because I cannot point to my own script which is outside of the SugarCRM environment so its a rock and a hard place.

Can someone in development look at a method of setting the path for the removeme script which is configurable (setting it to the url of the sugarcrm server isnt going to work) ? I could then leave the opt-out link as is suggested, receive the right data from the user and pass it back into my internal SugarCRM environment to be run. Thereby reducing the amount of bastardized code I have to put into the environment.

Should be a simple fix and still keeps the product secure and users happy they can opt out!

Chris...

[labanjohnson]

Could be done pretty easily using cURL, my new best friend