Hello,

I have enabled email to case function. When the client sends an email, a case is created and email goes to the employees informing a case is there for them to review.

Now, if employees reply to the email in the case - Email goes to client.

How to do this - When client replies to the email, it is assigned to the case, but no notification is generated for the employee to know that case got a reply. Or any status change which can be monitored.

Any help or suggestions are highly appreciated.

Thanks.