Hello Everyone

HAPPY NEW EAR

I have a simple question I hope, I am using sugar 4.5.0h and we do a lot of work with cases, in fact everything is cases

So heres the scenarion, we hav a call logged for mr smith case number 842, he then emails us some information relating to the case - not reply to our case number at all!! Mr Smith is like that.

Now what I would like to do is assign that email to the case for Mr Smith

At the moment - the only way I can see to do this is to create a task from the email and assign that to the case, making sure we close the task - messy!!!

So if any of you chaps have your thinking heads on . . . . .

Thanks Ever So

PS the invoicing module is coming on a treat!! we are using access for it and we have some cool features. watch this space.

Sharif