email help - cannot send

[Sbrindley]

I am having trouble using the internal email within Sugar. Everything is set up correctly and I am able to view my inbox. I am able to receive test emails as well. I have confirmed with the admin on my account that everything mirrors their settings, however, I still cannot send emails from my account.

When I click compose email the "from" line is blank and there isn't anything in the drop down menu. I can't type anything in this field either. Here is an image of what I'm seeing.



How do I get my email address or name to show up in this from line so I can send emails?

Any help regarding this issue would be greatly appreciated.

Thanks in advance.

[robertbmirth]

Check settings and see if there are any active accounts tied to your user.