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Thread: email to lead auto-association not working - Please HELP

  1. #1
    rutavirtual is offline Member
    Join Date
    Jun 2007
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    Default email to lead auto-association not working - Please HELP

    I supposed that if I have a lead record, and then, I receive an e-mail from this lead, SugarCRM would be able to auto-associate the e-mail with the proper lead, but this auto-associations are not working.

    Moreover, when I quick-create a lead from an e-mail, the lead e-mail field does not auto-populate.

    I tried with POP and IMAP e-mail accounts with the same result

    Is this right?
    Thanks a lot

    Version 5.2.0j (Build 5804)
    Mozilla Firefox

  2. #2
    salesagility's Avatar
    salesagility is offline Sugar Community Member
    Join Date
    Aug 2006
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    UK
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    Default Re: email to lead auto-association not working - Please HELP

    Leads do not auto-associate ... it's a manual process

  3. #3
    rutavirtual is offline Member
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    Jun 2007
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    Default Re: email to lead auto-association not working - Please HELP

    Contacts do?

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