Email/marketing campaigns classified as spam mail

[moschap]

When i set up a campaign from an implementation of sugarcrm i am running, the campaigns are sent but the mails are classified as spam mail by the receipent mail servers(eg are yahoo mail, hotmail), while on the other hand if i send a normal email from the sugrcrm email manager the mail is ruted to the inbox of the receipent(yahoo or hotmail). Please can somone help me on this or ways to correct th problem.

Windows XP
Sugarcrm pro 4.2.1b
Apache 1.3
php 5.0.3
mysql 5

[matteo1]

Have you checked your admin/e-mail/outbound e-mail settings for the number of e-mails sent per batch? Perhaps this is too high and that is why your batch e-mails are getting labelled as spam.

Matt

[moschap]

I left the settind for number sent per batch at the default value -- 500, but that should not be a problem because i intentionally added just one contact to the target list for test purposes, and the mails came as spam mails to that receiptent box. So i guess that now number of mail per batch is not really an issue.

[tj@estreet.com]

I left the settind for number sent per batch at the default value -- 500, but that should not be a problem because i intentionally added just one contact to the target list for test purposes, and the mails came as spam mails to that receiptent box. So i guess that now number of mail per batch is not really an issue.

A few things I've learned.

1. Make sure your template's alt text matches the html.
2. The tracking "img" (while really a neat Idea) is a sure fire indication of spam. I've removed it.
   While I no longer know whether my email has been viewed by it's intended recipient or not,
   I am absoultely certain it won't be if it gets classified as spam by their filters so....
   
3. The opt out link -- also a nice idea, but it fairly screams SPAM. I think most folks know that adding REMOVE in the subject line of a reply will get them removed from most lists. Yours should be no exception. I've had no troubles there.
4. Check the "Properties" of the email earmarked SPAM and you should find a spam score, and some specifics on what was deemed spammy about your post.
5. Finally, beware any and all AOL addresses. Either get your recipients to whitelist you first, or opt them out and save yourself and your server a lot of headaches if not a costly lawsuit from their other clients who get blocked from all AOL intercourse as a result of your email campaign.

[khinester]

A few things I've learned.

1. Make sure your template's alt text matches the html.
2. The tracking "img" (while really a neat Idea) is a sure fire indication of spam. I've removed it.
   While I no longer know whether my email has been viewed by it's intended recipient or not,
   I am absoultely certain it won't be if it gets classified as spam by their filters so....
   
3. The opt out link -- also a nice idea, but it fairly screams SPAM. I think most folks know that adding REMOVE in the subject line of a reply will get them removed from most lists. Yours should be no exception. I've had no troubles there.
4. Check the "Properties" of the email earmarked SPAM and you should find a spam score, and some specifics on what was deemed spammy about your post.
5. Finally, beware any and all AOL addresses. Either get your recipients to whitelist you first, or opt them out and save yourself and your server a lot of headaches if not a costly lawsuit from their other clients who get blocked from all AOL intercourse as a result of your email campaign.

Hi,
Happy New Year to all...

How do you remove the img from the email template?

Cheers

Norman

[florenceit]

Hi -
this is frustrating as # 2 and # 3 are why i started using sugar, for email campaigns.

I found this thread as, sure enough, a aol user was complaining. i knew others were getting it.
I'm going to look into removing my opt out link.

I am also unclear on how to remove the img link (though I don;t intend to just yet, the tracking info is the best).

can you clarify #1 though? i dont see where i can edit alt text for the whole template. images, yes..

thanks!

[florenceit]

I keep working on this occasionally, i noticed my current campaign marked as spam so started doing some reading, came across this which might help folks:

http://wiki.apache.org/spamassassin/...gFpsForSenders

one thing noted on the list is messy html and i have to say the html in my sugar email is a complete mess, the built in editor has left quite some useless code. i dont know html too well, but well enough to see severe repitition with fonts etc.. I reuse the same template and heavily edit them, i wonder if thats part of the issue.

I just found tidy online for cleaning html. i ran my email template through and it fixed a ton of stuff
http://infohound.net/tidy/

[susiewilliams]

Hi there,

Deepali from our Marketing team has recorded a short podcast on the subject of Campaigns. You can find the recording here, and there's also a transcript of it.

One of the tips she talks about is to run your HTML through an HTML Validator tool. I did a Google search and came up with quite a number of them (like this one).

Hope this helps!

[florenceit]

Hi Susie,

thanks, yes i can and did find a bunch of tools to clean up the messy html sugar html email editor creates. Now with clean html im trying to find why in the world tbird,yahoo mail and others think this msg is spam.

i have a background image (tried removing it), some links, a few pictures (on my and external domains), a 2 column table and thats it. nothing fancy. i get this message on one email client saying

Warning: This message may not be from whom it claims to be. Beware of following any links in it or of providing the sender with any personal information.

ive verified all addresses are setup correctly (looking at the email source, the from and reply to are what im using and valid, domain doesnt appear to be blacklisted, im not selling viagra. tried removing the unsubscribe link and forwarding it again from tbird: still spam. so frustrating..

ill keep experimenting, using tbird to eliminate sugar as the culprit (as its still going out as spam even from tbird).
thanks

[florenceit]

Hi

well after a LOT of testing i found one single link, ironically to MICROSOFT that was causing my mail to flag as spam!!

the link was to one of ms's terminal server page

http://207.46.196.114/windowsserver/....mspx?mfr=true