Email module: Email send but still showing an Error

[abhax]

Hi people,

Having some trouble when sending the mail.
When i compose a mail and click on send the email is send but it shows

An error has occured!
while(1);/*{"composeLayoutId":"composeLayout1"}*/

Have looked at everything but not able to understand what is causing the error to come even when the mail is sent to the destination.

[abhax]

Hi ppl,

Any help on this issue would be appreciated!
Plz help!

[shailendra001]

Hey Abhay ,

Could you please share the version of Sugar instance on which you are getting this error message .
1) have you done any cod customization on that instance .

[abhax]

Yes we did,

we added a select box in the compose email template.

[shailendra001]

Hey ,

I have tested it on Sugar6 and Sugar5 , its working fine for me .
I could not reproduce the same error , it must be due to unsafe code customization , remove your customization and see whether email is working fine or not , ( i am sure it will work without any trouble )

Problem would be due to your customization

[abhax]

HI,

what i did was i renamed the Email folder in custom and module.
added the Email folder from other sugar 5 installation in module.
repair and built.
but still gets the same error :P

[shailendra001]

Hey man ,

It is not like that , files would be there in cache ,and many more code would be auto generated ,
try to clear your customization first .

[abhax]

Hi people,

Found out the solution to the problem.
Posting the solution to the problem so that if sum1 else faces the same problem need not waste more time.

Scenario:

Email sent to destination but still showing an error!

modules/Emails/javascript/ajax.php

After some searching on the forums i got some idea that sendEmailCleanUp : function(o) { in ajax.php is the main reason for that error coming.

I checked the JSON.parse(o.responseText); and found out it was returing false for some strange reason, coz of that it was going into the false section of the if loop and that error popup was being displayed.

So, here are the changes that i did to the function

	sendEmailCleanUp : function(o) {
		hideOverlay();
		var ret = 1;//JSON.parse(o.responseText);
		//alert(ret);
		if (ret) {
		  SUGAR.email2.composeLayout.forceCloseCompose("composeLayout1");//(ret.composeLayoutId);
		  //SUGAR.email2.addressBook.showContactMatches(ret.possibleMatches);
		} else if (o.responseText) {
		  overlay(app_strings.LBL_EMAIL_ERROR_GENERAL_TITLE, o.responseText, 'alert');
		}
		SUGAR.email2.grid.getDataSource().reload();
		//Disabled while address book is disabled
		
	},

and the mail is now send without any error and reloaded to inbox view.
I provided the default composeLayout as composeLayout1.



Hope it is helpful!!!!!