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Thread: Email module needs to show imap sent items as well as inbox

  1. #1
    audiopleb is offline Sugar Community Member
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    Default Email module needs to show imap sent items as well as inbox

    We have the situation where we use an exchange server and with sugar we look at the accounts using the imap functionality.

    It all works well but there are 2 problems that we have.

    The first problem is that when you send an e-mail from sugar and then look at that sent message using microsoft outlook, the body of the email is blank. I have set the character encoding in exchange to be the same as sugar but the same happens.

    My second issue is that when looking at the folder list in the email module. Under my imap account it only shows the inbox. Why doesn't it show my sent items folder too?

    Any help would be great!

  2. #2
    salesagility's Avatar
    salesagility is offline Sugar Community Member
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    Default Re: Email module needs to show imap sent items as well as inbox

    in a user email module, when you goto settings>folders>available user folders what do you see?

  3. #3
    audiopleb is offline Sugar Community Member
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    Default Re: Email module needs to show imap sent items as well as inbox

    My Email
    .My Drafts
    . Sent Emails

    They seem to be the sugar e-mail folders, but what i want to see is the IMAP sent items folder, the email folder that resides on my smtp / imap server.

    Thanks for the help thus far! Muchly appreciated!

  4. #4
    roblaus's Avatar
    roblaus is offline Sugar Community Member
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    Default Re: Email module needs to show imap sent items as well as inbox

    Go to email module, open settings, call up the account in question, press the Inbox button, select more than one folder by holding CTRL and click, confirm. Done.
    __________________________
    Robert Laussegger
    http://www.iscongroup.net

    Bei Fragen: support@iscon.at
    Die deutschen Sprachdateien für SugarCRM und das deutsche Handbuch gibt es hier: http://goo.gl/kPsAz
    Ab sofort auch mit 6.4.2

  5. #5
    audiopleb is offline Sugar Community Member
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    Default Re: Email module needs to show imap sent items as well as inbox

    Thanks ISCON, but it is the imap folders i want, not sugars.

  6. #6
    roblaus's Avatar
    roblaus is offline Sugar Community Member
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    Default Re: Email module needs to show imap sent items as well as inbox

    These are the imap folders. Read my post once again and look at the pictures.
    Attached Images Attached Images   
    __________________________
    Robert Laussegger
    http://www.iscongroup.net

    Bei Fragen: support@iscon.at
    Die deutschen Sprachdateien für SugarCRM und das deutsche Handbuch gibt es hier: http://goo.gl/kPsAz
    Ab sofort auch mit 6.4.2

  7. #7
    audiopleb is offline Sugar Community Member
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    Default Re: Email module needs to show imap sent items as well as inbox

    I don't get those folders! I'm using exchange not gmail though, perhaps it's something on exchange i need to configure.

    Thanks!

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