Email module - Not fetching new mail (personal and group)

**skuliaxe** · 2010-03-16, 04:46 PM

I´m getting very tiered of this bug and am wiling to pay good money for a freelancer to fix it as there seems no one in the community able to help.

Description:
I installed SugarCRM 5.5.1 RC1 Stack installer on a Windows Server 2003 and for a good month the email module was just fine. Than all of a sudden the group emails stopped fetching new mail and synchronizing was hard to accomplish (removing the group and adding it again would only sync). Now almost 2 weeks later the personal mails seem to be failing as well.

The Schedulers log say that they have never been run although the mail fetching was just fine before.

History:
Durring the last 4 weeks no changes have been made to the SugarCRM files nor database. The Windows Server does not update and no other software installed to my knowledge.

I created an copy of my SugarCRM instanse (development version) and upgraded it to 5.5.1 RC3 and there the email module will not even load (header menu and shortcuts are there but no email module). I then replaced the database with the 5.5.1 RC1 version and then the email module opened (with 5.5.1 RC3 files loaded) and the new email module was visible. But the module did not work either (was not fetching mails).

**salesagility** · 2010-03-16, 05:26 PM

You should not be using an RC for production ... it's a release candidate ... NOT production ready. And if 5.5 is anything to go by, there will be no upgrade path to 5.5.1 GA.

No suggestions to help but hopefully others will see this and avoid the pitfall.

**skuliaxe** · 2010-03-16, 10:52 PM

That is a good point. SugarCRM should not have a Release Candidate (RC) as the main release on their download page and the only Stack Installer I can find is a RC. Rather there should be a link for developer or testers for the RC or beta versions.

For the fun of it, I´m going to see how/if my Database handles running on SugarCRM 5.5.0 (now running on 5.5.1 RC1).

But I can´t understand why everything was working to begin with. I tested the system, everything worked and then I implemented it. How can I be sure that 5.5.0 GA will not handle the same?