Email Module Not Loading Failure

[johanels]

Good evening,

Sugar Version: 6.0.2
Hosting Platform: Linux & MySQL
Client Browser: IE8, Chrome6 & FF4

Description: All e-mail module related task load with errors.

Chrome Description:

sugar_grp1_yui.js:63 Uncaught SyntaxError: Unexpected token ILLEGAL
sugar_grp1.js:935 Uncaught TypeError: Cannot read property 'lang' of undefined
en_us.js Failed to load resource: the server responded with a status of 403 (Forbidden)
style.js Failed to load resource: the server responded with a status of 403 (Forbidden)
index.php:26 Uncaught TypeError: Cannot read property 'env' of undefined
menu.css Failed to load resource: the server responded with a status of 404 (Not Found)
sugar_grp_emails.js:28 Uncaught TypeError: Cannot read property 'util' of undefined
sugar_grp_yui_widgets.js:7 Uncaught TypeError: Cannot read property 'util' of undefined
index.php:246 Uncaught TypeError: Cannot read property 'composeLayout' of undefined
sugar_grp_emails.js:9894 Uncaught TypeError: Cannot read property 'util' of undefined
treeview.js:8 Uncaught TypeError: Cannot read property 'util' of undefined
index.php:1979 Uncaught TypeError: Cannot read property 'util' of undefined

Have tried:

- Reset permissions on Cache folder and JS folder
- Rebuilds

Please if someone knows how to resolve this, would be great.

Thank you.

JE

[brightworkcreative]

I ran into this problem, and, at first, it look like my file permissions were fine. But I was wrong. In my case, it was the yui javascript library. Check ALL file and folder/sub-folder permissions in <sugar>/include/javascript/yui to make sure the folders are at 755 and files at 644. In my case the yui/build sub-folder had screwed up permissions.

Hope this helps!


Cheers,
Scott

[johanels]

I have resolved this, for now.

I added a "chmod -R 777 ./cache" to the server cron for every hour.

The Chrome machines started working first and the IE ones followed.

I do not know how or why, but I had 3 SugarCRM installations on seperate networks do the same thing, and the cron seemed to fix it for all.

The last workstation only recovered 2 days later.

Hope this helps.

Thanks.