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Thread: Email Module Not Loading Failure

  1. #1
    johanels is offline Junior Member
    Join Date
    Jan 2008
    Posts
    3

    Default Email Module Not Loading Failure

    Good evening,

    Sugar Version: 6.0.2
    Hosting Platform: Linux & MySQL
    Client Browser: IE8, Chrome6 & FF4

    Description: All e-mail module related task load with errors.

    Chrome Description:

    sugar_grp1_yui.js:63 Uncaught SyntaxError: Unexpected token ILLEGAL
    sugar_grp1.js:935 Uncaught TypeError: Cannot read property 'lang' of undefined
    en_us.js Failed to load resource: the server responded with a status of 403 (Forbidden)
    style.js Failed to load resource: the server responded with a status of 403 (Forbidden)
    index.php:26 Uncaught TypeError: Cannot read property 'env' of undefined
    menu.css Failed to load resource: the server responded with a status of 404 (Not Found)
    sugar_grp_emails.js:28 Uncaught TypeError: Cannot read property 'util' of undefined
    sugar_grp_yui_widgets.js:7 Uncaught TypeError: Cannot read property 'util' of undefined
    index.php:246 Uncaught TypeError: Cannot read property 'composeLayout' of undefined
    sugar_grp_emails.js:9894 Uncaught TypeError: Cannot read property 'util' of undefined
    treeview.js:8 Uncaught TypeError: Cannot read property 'util' of undefined
    index.php:1979 Uncaught TypeError: Cannot read property 'util' of undefined

    Have tried:

    - Reset permissions on Cache folder and JS folder
    - Rebuilds

    Please if someone knows how to resolve this, would be great.

    Thank you.

    JE

  2. #2
    Join Date
    Sep 2010
    Location
    Kansas City, MO USA
    Posts
    6

    Question Re: Email Module Not Loading Failure

    I ran into this problem, and, at first, it look like my file permissions were fine. But I was wrong. In my case, it was the yui javascript library. Check ALL file and folder/sub-folder permissions in <sugar>/include/javascript/yui to make sure the folders are at 755 and files at 644. In my case the yui/build sub-folder had screwed up permissions.

    Hope this helps!


    Cheers,
    Scott
    Last edited by brightworkcreative; 2010-10-19 at 03:59 AM. Reason: SOLVED the problem! Yay!

  3. #3
    johanels is offline Junior Member
    Join Date
    Jan 2008
    Posts
    3

    Default Re: Email Module Not Loading Failure

    I have resolved this, for now.

    I added a "chmod -R 777 ./cache" to the server cron for every hour.

    The Chrome machines started working first and the IE ones followed.

    I do not know how or why, but I had 3 SugarCRM installations on seperate networks do the same thing, and the cron seemed to fix it for all.

    The last workstation only recovered 2 days later.

    Hope this helps.

    Thanks.

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