email not importing

[vaineh]

hi there

i had sugar Version 5.2.0 (Build 5380) running on a local server. ive moved it onto an online hosted server and its all working fine except for my email in sugar.

i have it connect to my IMAP mail account, but its not pulling in any mails. I test the connection and it is successful. It tells me it is importing emails, eg. 100 of 400, 200 of 400 etc. but when I click on the inbox there is nothing there.

any ideas or anything i should look at that might give some answers??

[vaineh]

just to add i receive no errors. but no mail shows up in IMAP mailboxes from within sugar.

[vaineh]

i did search before, but searched again and found answer:

It is a php 5.2.9 issue. You only must change all calls to imap_fetch_overview in module /modules/InboundEmail/InboundEmail.php from

imap_fetch_overview($this->conn, $concatResults, SE_NOPREFETCH+SE_UID);

to

imap_fetch_overview($this->conn, $concatResults, FT_UID);

[abhax]

Hi,

Using Sugar 6.0 CE

Im also trying to configure the inbound mails.
Im able to get the connection successful when i test the setting.
But no mail is imported to Sugar.

Im trying to automatically create Cases from inbound mails.
Have looked at the scheduler, its active but never fired.

Is this something to do with Teams/Groups?
Or is there some other issue?

[abhax]

Im also trying to configure the inbound mails.
Im able to get the connection successful when i test the setting.
But no mail is imported to Sugar.

Im trying to automatically create Cases from inbound mails.
Have looked at the scheduler, its active but never fired.

Is this something to do with Teams/Groups?
Or is there some other issue?

Problem Solved...

The scheduler was the cause of the trouble.
I have added the cron in crontab using the normal user.
That was giving some trouble with permissions or rights.


what i did was i added the cron job as root user.
sudo su -
and ran the cron manually once..
and now im able to import mails to sugar and cases are been created automatically.


Hope this is helpfull to anyone with this issue.

[smoothumut]

yes abhax,

it helped a lot to me. it gave me a clue to follow, then i solved the problem too

Thanks and Best Regards

Umut