Email Notification upon Assigning a Record does not work

[Robert Gay]

I am using Sugar 6.0 Professional. I have checked the Assignment Notifications in the Email Setup section of of Admin. When I assign a lead to another user, there is no email to that effect sent to the other user.

The Notify on Assignment check box is active on the User's account setting.

Any recommendations?

[JVWay]

Check your logs. Both Apache and Sugar to see if you have email issues. Can you send emails through Sugar?

On Ubuntu, this is the command I use: tail -f sugarcrm.log /var/log/apache2/error.log
This way I can watch what happens when I try actions in Sugar.
On Centos (our production systems run on Centos)
tail -F /var/log/messages /var/log/httpd/sugarstage/error/20100825.log /var/www/sugarstage/sugarcrm.log

As you can see the apache logs rotate by day.

If you on Windows I can't help re logs.

[hdanielb]

I've got the same problem in 5.5.4

- I can send emails from sugar. I have tested them
- tail -f over sugar log is showing the update of the lead record, but nothing about sending email

[chrismol]

Did you get this resolved? I am having same issue with "notify on assignment".

Thanks.