email notifications error

[stephen_ari]

I am using 5.0.0g CE
i have an issue that when I assign a user to a lead using the mass update it does not send out an email notification. It works perfectly when i assign a lead from the edit view page of the lead, and it works perfectly if i create lead with web page form.

any help is appreciated.

[Casio2000]

This is still true - is that acknowledged Issue by SugarCRM Team ?

[tomwilsonfl]

I am experiencing a similar problem using a freshly installed Version 5.1.0a (Build 4837) on a Linux box. No notifications are being sent for me.

All notification options are checked, both for user and email settings. SMTP Auth is on with my account info. I check my firewall and all SMTP ports (SSL and non-SSL) are open.

sugarcrm.log nor the maillogs show any sign of an email trying to be sent.

I am using my user (an admin user) to assign a task (Project Task) to a test user that has a test email address of mine.

Any thoughts?

Peace,
Tom

[Casio2000]

Anew news about that guys ?

[tomwilsonfl]

My particular problem was with the Project Tasks. SugarClint in the IRC channel helped me to change a line of code to fix the problem.

In the <SugarRoot>/modules/ProjectTask directory, change line 70 of Save.php to say:

if (!empty($_POST['assigned_user_id']) && ($_POST['assigned_user_id'] != $current_user->id)) {

And that will fix the Project Tasks.

Peace,
Tom

[yizzung]

Anyone care to chime in on this one? Unanswered for six months now... We have the same problem. Any input would be just fantastic.

[krisdzwon]

I'm just chiming in that I would also like to be able to send a notification when I use mass update. Of course, ideally I'll have Sugar automatically assigning these leads, in the mean time, if I give someone 5 leads that came in, I'd like them to get either 1 email that says "You just received 5 leads!" or individual emails for each lead.

When I Edit a lead to change the user it's assigned to, the new user DOES receive an email notification.

I wonder if there's an easy work around for this, but I certainly haven't found a solution.

Gosh, I even use that mass update button to assign 1 lead because it's so much more convenient than opening/editing each lead, and with the advanced search I can see all of today's leads, sorted by user, so that I can see Admin is sitting on 1 new lead, User 1 has already received 5 leads, user 2 has 5 and user 3 doesn't have any yet.

I'm going to keep pursuing this solution. My salespeople would benefit greatly from a notification that would hit them in the face and hey "Hey! Go get on the phone!"