Email problems 5.0.0c

[shan1111]

Hi,

I submitted a bug about email drop and drag in folder functionality which i cant find any more in sugarbugs. However it would seem that the 5.0.0c release has not addressed this issue as the problem is not fixed. I can not find any reference to the release notes for c and can not see the bug listed in the future release.

The problem is when using sugar email, with an imap set up when you drag email from the inbox to a folder, or folder to folder sugar say the email is being moved but it does not. one thing i am noticing is that it no longer seems to be in the original folder but has disappeared completely. I am using firefox and my sugar instance is installed on a LAMP stack

So my questions are...
- is anyone else experiencing this issue with 5.0.0c?
- are sugar developers aware of this bug?
- if so which release is this issue being addressed in?

For me any my company not having this basic function in the email module is the one thing stopping us from a full role out?

Any help would be appreciated

Cheers
Shannon

[shan1111]

Sorry but can anyone help???

[joshmark]

I faced the same issue. It said moved, but the email disappeared. Finally I had to take the hard decision of staying with 4.5 till the email module in 5.0 becomes reliable.

[clint]

What mail server are you using? The problem is that in Sugar 5.0, we have hard-coded the IMAP interface to move deleted emails to the INBOX.Trash folder. However this folder does not always exist. For instance Exchange does not use INBOX.Trash. See this thread for a code workaround on Exchange. If you create the Trash folder, everything should work.

We will be fixing this issue in an upcoming patch.

[shan1111]

Thanks clint,

Using gmail at the moment

The problem i am experiencing actually involves all folders. after more testing it seems the draged email either disapears or just stays in the same place.

As i had submitted a bug last time and cant find it now i am assuming this has been addressed..... has it?

Is there a fix i can apply for this issue until the next patch?

Thanks

[clint]

Gmail does not by default have a Trash folder under the Inbox folder. Create this Trash folder under the Inbox folder and see if it works for you.

Clint

[shan1111]

Sorry Clint, but you will see above this issue is not exclusive to the trash but all folders.... any thoughts

[sgandhi]

shan1111,
Its a bug. I am ablt to reproduce this issue. Goto moveEmails function in InboundEmail.php. The first condition is

 if($fromIe == $toIe) { 
  

Inside that there is a line of code

 $this->retrieve($fromIe); 
  

After this line put this code.

 $delimiter = $this->get_stored_options('folderDelimiter');
            if ($delimiter) {
                $fromFolder = str_replace('.', $delimiter, $fromFolder);
                $toFolder = str_replace('.', $delimiter, $toFolder);
            } 
  

Thanks
-Samir Gandhi

[shan1111]

Thanks so much Samir, although there are more bugs in the email for my businesses purposes this now makes the email module functional.

Can you please advise if this bug will be fixed in the next patch or should i rember this fix just incase it is wiped over on the next patch install?

Thanks again

[DragonflyMaster]

Hi shan1111,
do you remember the number assigned to this bug?