Email problems and sugarcrm.log is empty !

[jmsalomr]

Hi all,

I've just installed sugarcrm open source eddition (Version 4.5.0c (Build 1155)) in a debian sarge box. It looks very nice!, but, I have problems sending emails. When I send an email I get no errors, but email is not sent.

When I try to see the logs in: '/opt/sugarcrm-4.5.0c/htdocs/sugarcrm/sugarcrm.log' the file is empty.

I send you the contents of the file '/opt/sugarcrm-4.5.0c/htdocs/sugarcrm/log4php.properties':

log4php.appender.A2=LoggerAppenderRollingFile
log4php.appender.A2.MaxFileSize=10MB
log4php.appender.A2.MaxBackupIndex=5
log4php.appender.A2.layout=LoggerLayoutTTCC
log4php.appender.A2.layout.ContextPrinting="true"
log4php.appender.A2.layout.DateFormat="%c"
log4php.appender.A2.File=/sugarcrm.log

//log4php.rootLogger=fatal, A2
//log4php.rootLogger=error, A2
//log4php.rootLogger=warn, A2
//log4php.rootLogger=info, A2
log4php.rootLogger=debug, A2


Thanks in advance for your help,

Josep

[kpit]

Are you using Sendmail or SMTP?

[jmsalomr]

I'm using SMTP and 'sugarcrm.log' is 'chmoted' to 777.

[kpit]

What is your memory limit set to in your php.ini?

[jmsalomr]

Hi Umeco,

My memory size limit is: 'memory_limit = 350M'.

[kpit]

have you restarted Apache after you made changes to the php.ini?

[jmsalomr]

I haven't made any changes to restart Apache, but I've restarted sugarcrm several times, which script controls Apache daemon execution. So, we can consider I've restarted Apache.

How could I activate the logs? Or what's wrong to don't see any log in 'sugarcrm.log'?

Thanks for your help, Umeco.

[kpit]

Edit the file log4php.properties and remove the "//" from the beginning of debug. See below:

log4php.rootLogger=debug, A2

Save the file. Warnning this generates lots of logging information and sould be changed back to have the "//" in front of the debug.

you can select one of the options ( fatal, error, warn, info or debug ) a good seting for production is warn, error or fatal. I reccomend error only for production. You should only select one at a time.

[jmsalomr]

Hi Umeco,

As I put in my first post, I did what you are saying in log4php.properties; you can see the exact contents of 'log4php.properties'.

I'm a litle bit desperate. Maybe I will be doing something wrong? It seems all is ok, but logs and email doesn't work.

Could I do some other troubleshooting to see what's happenning with logging?

Thanks in advance,

Josep

[kpit]

In your base sugarcrm directory what is the permissions for that directory? It may not have permissions to write to that directory. run

chmod -R 777 /path/to/sugarcrmdir

this will change the permissions recursively on all sugarcrm directories. This may be your problem as apache need write permission to the cache and base directory for the configuration files.