Email Setup Info Not Saving

[ericgraig]

I've tried to save my email settings but the save dialog never closes. I've tested the settings (POP3, all that stuff) and Sugar confirms that the test was passed but on clicking Save, the 'Saving Settings' alert box appears but never closes. I clicked cancel after about 5 minutes and the accout appears in the account list but non of the settings are retained. Now I have two account folders but no ability to use them.

Any advice would be greatly appreciated. I found nothing in the troubleshooting about this.

Eric

BTW: This is Sugar Community Edition version 5. I am using IE as my browser.

[akumar]

This is strange! Under mail accounts there is a dropdown that says "edit mail account"..do you see your name over there?
try clearing your cache from I.E....
hope this helps

[ericgraig]

This seems to have started working. On a lark I changed the email setting from POP3 to IMAP. It saved and I can now get my mail. Now all I have to do is figure out how to filter as it brought in EVERYTHING on my hosting company's server since 2006!

Thanks.

Eric

[cmstearns]

My issue is similar but related to the outbound email. I can receive my email but the system does not want to save my outbound email settings. When I compose and try to send an email, the system generates a message that says Sugar can not send using the email account specified and to go to the settings and make changes. I can make changes, create a new outbound email configuration but it can not be saved.

Very frustrating. If anyone knows how to resolve this issue I would also be most appreciative.

[cmstearns]

We cannot be the only people who have encountered this problem with email. Doesn't anyone have an idea why the save dialogue never closes and outbound email always generates an error message (even though in the configuration step, the "test email settings" passes successfully)?