Email template containing system-generated password drop-down is disabled

[neojohan]

The Email template containing system-generated password drop-down is disable. When I click create, nothing happens. It is also disable. When I click edit and create a new template then click save, still nothing happens.
Can you help me. Thanks.

[neojohan]

Please reply to my post I badly needed assistance for this asap.

[davidboris]

Hello,

Check with your service provider that do they support imap?

[neojohan]

I just run upgrade wizard and it display this

[davidboris]

Hello,

As you can see your service provider doesn't support IMAP you will have that dropdown disabled only.

[carrollr]

I'm having the same issue, but running the upgrade wizard shows no IMAP issues. Also, we run our own IMAP server and sugar is able to email out using supplied credentials. I also see that the system-generated password drop-down is disabled.

[carrollr]

I'm having the same issue, but not seeing the IMAP issues original poster had. I've also tried with GMail. I've upgraded to 6.2.3 and the issue remains. Unfortunately, I can't grant access to anyone else in as the password email doesn't work without this feature.

Any help would be appreciated.

Sugar Version 6.2.3 (Build 6658)
Sugar CE, under Admin/password management
Red Hat Enterprise Linux Server release 5.5 (Tikanga)
PHP 5.1.6 (cli) (built: Jan 14 2010 13:11:11)
Copyright (c) 1997-2006 The PHP Group
Zend Engine v2.1.0, Copyright (c) 1998-2006 Zend Technologies
mysql Ver 14.12 Distrib 5.0.77, for redhat-linux-gnu (x86_64) using readline 5.1
Server version: Apache/2.2.3
Server built: Mar 4 2010 09:57:54

Steps to reproduce
1. Clicked on Password Management link in the Administration: Home screen.
2. Email Templates has 2 options, both are disabled (greyed out)

[mbenson1975]

Had this same issue and I enabled imap in my php.ini and reset the web server service and I could set then set the templates.

[carrollr]

I will give that a try, thanks for the help!

[rohitk]

can we use ldap instead?