Email Templates do not work from Cases

[youssefaoun]

Hello,

If we go to an already created Case under its detailed view and we select "Compose Mail" under Activities, we are forwarded to the E-mail EditView and the appropriate Subject is created for us. An e-mail is already inserted (the Accounts e-mail)

I chose a Template that I have already created. Upon sending the e-mail, the template's variables are not replaced by ANY VALUE.

What is going on?

I am using SugarCRM 4.5.1e OS

Regards,

[labanjohnson]

Any insight from the Sugar team?

[youssefaoun]

Here is a link to another thread related to the same subject.

http://www.sugarcrm.com/forums/showthread.php?t=25063

I posted some code there.

Regards,