Email templates and variables insert

[AS]

Hello together,
(by the way i'm sorry for my english)

I need help on the subject: Email templates and variables insert.
I already look since stood nothing can however find in addition.

The problem: How do i personalise emails?

In the template:
Address: $contact_salutation
surname: $contact_last_name

and in the test mail (Outlook '03) this comes:
Address: (blank)
surname: (blank)

I am of use
» Operating system (MS Windows XP Prof SP3)
» Sugar (SugarCRM CommunityEditionVersion 5.1.0 RC (Build in 4469)
(can't upgrade - don't know why!)

Hosting: kontent.com (inkl perfomance update)
» Webserver type and version ?
» PHP version PHP 4.X & PHP 5.X supported
» MySQL server version ?

Many thanks already here for all answers and best greets from Germany
AS

I have found a solution 21.08.2009 - thx @all

[mededi]

HI I have the same problem


I have installed Version 5.2.0j (Build 5804) from scratch

and tried to create an E-Mail template using the insert variables $account_name and $contact_user_full_name

The email get sent but the fields are blank where the variables are specified.

Any suggestions

Regards

Riaan Bezuidenhout

[kpit]

Is the email associated with the contact or lead before you insert the template?

[mededi]

HI


it is associated with the account

Regards

Riaan

[sugarcane]

Hello,

it is associated with the account

These 2 variables:

Address: $contact_salutation
surname: $contact_last_name

are associated with Leads or Contacts. So if you are creating a template with Account data, then this will pull the Account's related Contact information. In the email you are testing, does the account have a related contact?

[mededi]

Hi

I have created a contact for my test account and tried to use the contact variables as well but still no luck






Ultimately my objective is to send an email to the account with these values listed in the image below



Is it possible to also insert a case variable ?