Emailing Quotes SMTP error

[francisco.daza]

Hi there,

5.0.0e on windows

I'm having problems with one user, the fact is that one user can send mails but I have another that can't, the error I get to see when trying to send an email using this user is "Error emailing:SMTP Error: The following recipients failed: (here goes the email address)"

I think this is odd because both users (if I'm not wrong qhich I don't believe so) have the same settings configured.

Does anyone have any ideas to fix this issue??

Thank you in advance guys!!

Juan Miguel

[sugarcane]

Hello Juan Miguel,

check to make sure there is no extra space after any of the email settings that were entered for the user that is not working. One of our clients recently experienced the same issue and it turns out there was an extra space entered after the SMTP server name they entered.

[riyuzakki]

Hello,
I`m have this problem too. SugarCRM CE version 5.2k on linux server (debian lenny ip:10.0.1.22). Mail server Exim on FreeBSD (ip:192.168.1.100)
TCP trace:
s> 220 pioneer1.ru ESMTP Exim 4.68 Mon, 02 Nov 2009 16:11:20 +0300

c> EHLO 10.0.1.22

s> 250-pioneer1.ru Hello 10.0.1.22 [10.0.1.22]

s> 250-SIZE 16777216

s> 250-8BITMIME

s> 250-PIPELINING

s> 250-AUTH LOGIN

s> 250-STARTTLS

s> 250 HELP

c> AUTH LOGIN

s> 334 ***
c> YWxp**********VyMS5ydQ==

s> 334 ***

c> R3h********Fls

s> 235 Authentication succeeded

c> MAIL FROM:<aliferov@example.ru>

s> 250 OK

c> RCPT TO:<aliferov@example.ru>

c> RSET

s> 250 Accepted

s> 250 Reset OK

s> 421 example.ru lost input connection

You can see, Sugar drops connection. And I`m get message "Error emailing:SMTP Error: The following recipients failed: aliferov@example.ru" in browser

[riyuzakki]

I`m solved this bug

in ./include/phpmailer/class.phpmailer.php change string

var $Timeout = 10;

to

var $Timeout = 50;