Emails do not appear in Contact Summary ?

[robinet]

When I send an email from Sugar (5.1, using an IMAP account), it appears in the contact History and I see it perfectly if I click on it.

But those emails are not displayed in the Contact Summary Popup ...

Any idea to solve this ?

[sugarcane]

Hello robinet,

this is already a reported bug: 25442:

Looks like the View Summary does not have the same criteria as the History sub-panel, only emails specifically related to the record show in the View Summary pop-up.

Steps to Reproduce:
0. Install Sugar 5.1.0a with demo data
1. Setup email account
2. Send email to email account created above, CC a contact record from the instance (kid.support@example.co.jp)
3. Check email. Import test email into Sugar and do not specify anything in "Relate To"
4. Reload the Contact record, notice that the email shows in the History sub-panel
5. Click "View Summary" in the History sub-panel

-- Expected Result --
All emails from the history sub-panel show in the pop-up

-- Actual Result --
Only emails with relationships in emails and emails_beans show. Emails related by email addresses in the header do not show in the View Summary.

There is no fix yet.

[JeffTY]

I was hoping someone found a fix for this. How are emails linked to the history subpanel? With that information I believe I could put together a fix for the summary popup.