Emails not sending because of: nobody@example.com

[vstokesjr]

Sugar CRM: 5.5.0 CE
Platform: Linux/Apache
PHP: 5.2.9
Mailer: Authenticated SMTP

We are having a problem sending because we get this error from the SMTP system:

2010-01-17 11:09:08 [21743] H=(www.MYADDY.com) [67.15.255.18]:57941 I=[67.15.255.18]:2525 F=<nobody@example.com> rejected RCPT <valid_person@valid_domain.com>: SITEGROUND: AUTHENTICATED Sorry 67.15.255.18. The "MAIL FROM" email address nobody@example.com / example.com you are using is not hosted on this server. You authenticated as valid@MYADDY.com but tried to use nobody@example.com / example.com as mail from address. Sending mails from addresses not hosted on our server is not allowed. Please check the "MAIL FROM" settings of your mail client and make sure you set the "MAIL FROM" address to an email account which is hosted on the server.

This results in these entries in the sugarcrm.log files:

Sun Jan 17 11:51:18 2010 [31609][75fa6e51-b087-f9e3-eaf8-4b293ee65cf4][FATAL] SugarPHPMailer encountered an error: SMTP Error: The following recipients failed: valid_person@valid_domain.com
Sun Jan 17 11:51:18 2010 [31609][75fa6e51-b087-f9e3-eaf8-4b293ee65cf4][FATAL] Email delivery FAILURE:Array
(
[date_entered] => 2010-01-17 17:51:18
[date_modified] =>
[user_id] => 75fa6e51-b087-f9e3-eaf8-4b293ee65cf4
[id] => 788
[campaign_id] => 39a8861b-e685-a2ac-3e63-4b2fc2f14845
[marketing_id] => 1e5b50ed-e706-abee-5ca4-4b2fc2370001
[list_id] => ddf424ce-c2fd-bcd7-064e-4b2fc1af2297
[send_date_time] => 2010-01-17 17:50:18
[modified_user_id] =>
[in_queue] => 0
[in_queue_date] =>
[send_attempts] => 0
[deleted] => 0
[related_id] => 795860d5-18d5-9dc9-89e8-4b4e2e378cde
[related_type] => Prospects
)

Ok, so where is nobody@example.com configured?
I have configured the email in ADMIN and via the CAMPAIGN system. I don't know where Sugar is getting the nobody@example.com from nor is there anything I can find that will help me fix this problem.

[wdroush]

Admin > E-Mail Settings

[vstokesjr]

Admin > E-Mail Settings

[sarcasm on] Uh duh, Why didn't I think of that? [sarcasm off]

I'm way ahead of that. I have read and re-read the manual and have double checked everything in Admin and there is NO PLACE where nobody@example.com appears.

[roblaus]

modules...
EmailMan/EmailMan.php
Campaigns/utils.php
Campaigns/WizardMarketing.php
EmailMarketing/EditView.php

Here it is, look for youself whether you find the connection

[vstokesjr]

I see this code in modules/Campaigns/utils.php:

**
 * Return bounce handling mailboxes for campaign.
 *
 * @param unknown_type $emails
 * @param unknown_type $get_box_name, Set it to false if want to get "From Name" other than the InboundEmail Name.
 * @return $get_name=true, bounce handling mailboxes' name; $get_name=false, bounce handling mailboxes' from name.
 */
function get_campaign_mailboxes(&$emails, $get_name=true) {
    if (!class_exists('InboundEmail')) {
        require('modules/InboundEmail/InboundEmail.php');
    }
    $query =  "select id,name,stored_options from inbound_email where mailbox_type='bounce' and status='Active' and deleted='0'"; 
    $db = DBManagerFactory::getInstance();
    $result=$db->query($query);
    while(($row=$db->fetchByAssoc($result))!= null) {
    	if($get_name) {
    		$return_array[$row['id']] = $row['name'];
    	} else {
        	$return_array[$row['id']]= InboundEmail::get_stored_options('from_name',$row['name'],$row['stored_options']);
    	}
        $emails[$row['id']]=InboundEmail::get_stored_options('from_addr','nobody@example.com',$row['stored_options']);
    }

    if (empty($return_array)) $return_array=array(''=>'');  
    return $return_array;
    
}

I manually ran the sql query:

    $query =  "select id,name,stored_options from inbound_email where mailbox_type='bounce' and status='Active' and deleted='0'";

and it does return a record.

I noticed this statement in a couple of other files too:

$emails[$row['id']]=InboundEmail::get_stored_options('from_addr','nobody@example.com',$row['stored_options']);

If I am reading that correctly, it is only suppose to use nobody@example.com if the data is missing or a record doesn't exist. However, a record exists. Now what?

[vstokesjr]

I just configured Sugar to use my GMAIL account to send email. It worked. It sent the test emails from my test campaign however when someone replies to the email the TO: address is:

My Name <nobody@example.com>

NOTE: I have replaced my real display name with My Name above however the email address is what is NOT correct!

It would appear the GMAIL isn't as strict at accepting email as my service provider is.

Again,

Why is Sugar supplying NOBODY@EXAMPLE.COM when we have correctly configured Sugar per the documentation!?!?!!?!

[vstokesjr]

*bump*
and I keep doing so until Sugar fixes this problem.

[roblaus]

You're sure this isn't you? Assuming you are using a stock Sugar version (and so do I for tests) - why does mine work (with Gmail) and yours doesn't?

[vstokesjr]

You're sure this isn't you? Assuming you are using a stock Sugar version (and so do I for tests) - why does mine work (with Gmail) and yours doesn't?

I don't know why. And I doubt it's me as I am just following the manual.

See for yourself (cut and paste from Campaign Diagnostics):

Email Components
E-mail Settings have been configured:
From Name: From Address: Mail Transfer Agent: SMTP Server SMTP Username
Stokes Industries stokesindustries@gmail.com SMTP smtp.gmail.com stokesindustries@gmail.com
1 Mail account(s)) with bounce handling detected: .
Mail Account Name: User Name Monitored Folder Mail Server Address Status
Stokes Industries stokesindustries@gmail.com INBOX smtp.gmail.com Active

When someone replies to the email, this is what is displayed in the TO: field: Stokes Industries <nobody@example.com>

I have deleted and reconfigured the email system a dozen times and no matter what I do Sugar will not send the proper from_addr.

Absolutely frustrating.

[roblaus]

Try it without the wizard, I'm hearing this now for the second time.

0. Check all from, tom etc. fields of you configured bounce email account (admin inbound email)
1. Open your campaign
2. Check whether the target lists are all there (make sure you have one of type test)
3. Check the marketing message
4. Skip the the rest
5. Press "send testmails"

see whether the reult is the same