Error 500 when opening a form page

[falcorustico]

I have upgraded to 5.0.0F, and can log-in and navigate to the various screens, but get an Error 500 as soon as I try to select a specific record to view in Form view.

So I can look at the Accounts listing page, and that work, but get Error 500 as soon as I actually try to select an account to view/edit. I have the same thing with Contacts pages and others.

For some reason, on the "Cases" page, I was to hit refresh and then I could see the case screen. On the other tabs, that's no good, still get "Error 500".

I can use some help here -- with all the Error 500 on version 5, Sugar has become completely unusable for us.

Robert

[stevec]

Error 500 is from the webserver (apache or IIS).

Best thing would be to look at the error logs. For apache it will be something like /var/log/apache/error.log in a number of linux distributions.

The entries will be date/time stamped.

It will also be worth looking in the main apache logs too (probably: /var/log/apache/access.log) at the same time.

Not sure where IIS logs will be.

[falcorustico]

We have resolved this particular problem. We outsource the hosting of Sugar application to 1&1.
Turned out the relevant .htaccess file was missing an entry to force PHP5 to be used.

Addiing the line below to the htaccess file resolved our problem.

AddHandler x-mapp-php5 .php

Hope this is of help to others.