Error importing CSV for accounts

[necranom]

Hi all,

We have a new installation of Sugar Enterprise 5.2. We have everything working except the CSV imports.

When we try to upload a CSV file (even a pristine test file with only 2 records) we get this error:

File was not uploaded successfully. It may be that the 'upload_max_filesize' setting in your php.ini file is set to a small number

Other applications on the server can upload files via the web fine and the PHP.INI files are set correctly as follows:

;;;;;;;;;;;;;;;;
; File Uploads ;
;;;;;;;;;;;;;;;;

; Whether to allow HTTP file uploads.
file_uploads = On

; Temporary directory for HTTP uploaded files (will use system default if not
; specified).
;upload_tmp_dir =

; Maximum allowed size for uploaded files.
upload_max_filesize = 8M

Has anyone else run into this issue or have any ideas as to how it might be resolved?

Thanks!

[salesagility]

change your upload max to 32m and try again

sugarcrm needs a lot of headroom

[necranom]

Sorry I did not reply sooner.. increasing both the post_max_size and upload_max_filesize to 32M did nothing.

The test file we are trying to import is only 1k

Anyone else?

[andopes]

Check the php.ini parameters:

post_max_size
upload_max_filesize

Restart the web service after updating such file.

Cheers

[salesagility]

Are you saying that you have changed the max upload PHP.INI parameter and you are still getting the same error message?

And, as above ... did you reboot?

Finally, can you post your environment details .... OS, DB serv & Version etc

[clint]

There is a file upload configuration value in your Sugar installation as well. Go to Admin->System Settings->Advanced and set "Maximum upload size" to 33554432 (which is 32MB in bytes).