Error Importing/Updating Customers

[keshav]

Hello,

We have a module for customers with the import functionality enabled.

Up until now, I have been able to import customers from a tab delimited file successfully. Now, we are seeing the following when trying to import the customer data:

"The record could not be updated due to a permissions"

This seems to be happening for all the customers we are importing. I've looked at the data in a spreadsheet and it all seems fine. Any ideas why we would be seeing this now?

I'm using an id to map to ID (same as before). The header I have in my file is (in tab-delimited form):

ID
First Name
Last Name
User ID
Gender
Member Since
Date of Birth
Locked
Email Address
Searchable Email Address
Primary Address
Primary City
Primary State
Primary Postal Code
Balance
Previous Allocation
Bank Name
Established
Confirmed
Active
Security Question 1
Security Answer 1
Security Question 2
Security Answer 2
Security Question 3
Security Answer 3
Home Phone

NOTE: ID and UserID contain the same values. The difference is ID is used by Sugar so we can update entries, User ID is used for display (so we can see a user's id).

Thanks in advance.

[salesagility]

permissions usually means incorrectly set permissions in Linux ... for uploads this probably means the cache directory .... check here for the correct settings

[keshav]

Hmm. I tried changing the permissions as per that link, but still the same problem. I've set the permissions to 775 on my sugarcrm directory.

When uploading a file, where does this appear? In the cache/uploads dir?