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Thread: Error in merging contacts

  1. #1
    Systems Navigator is offline Sugar Community Member
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    Unhappy Error in merging contacts

    Hello,

    When I try to merge two or more contacts I get an error. The error emerges when I click on merge duplicates in the listview after selecting two records or when I open a contact and click find duplicates in the second step when I click perform merge. In both cases I get the following error:

    Fatal error: Cannot access empty property in C:\Program Files\sugarcrm-4.5.1e\htdocs\sugarcrm\modules\MergeRecords\Step3. php on line 224

    When I try to merge Accounts for example this will not give an error.

    Does someone have any Idea what could be the problem? I send the concerning file with it as an attachement.

    My system properties:
    OS: windows 2003 server R2
    Sugar version: 4.5.1h
    Webserver: Apache 2.0.59
    PHP: 5.1.4
    MySQL: 4.1.7?

    Thanks in advance,
    Attached Files Attached Files

  2. #2
    clint's Avatar
    clint is offline Sugar Team Member | Forums Lead Moderator
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    Default Re: Error in merging contacts

    Have you tried upgrading to 4.5.1i? This sounds a lot like bug 19810 which we fixed in patch i.
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    Clint Oram
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  3. #3
    Systems Navigator is offline Sugar Community Member
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    Default Re: Error in merging contacts

    Quote Originally Posted by clint
    Have you tried upgrading to 4.5.1i? This sounds a lot like bug 19810 which we fixed in patch i.
    Ok! thanks a lot! I will try it on thursday. I'm not in the office at the moment. You will hear.

    Regards,

  4. #4
    Systems Navigator is offline Sugar Community Member
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    Default Re: Error in merging contacts

    Quote Originally Posted by clint
    Have you tried upgrading to 4.5.1i? This sounds a lot like bug 19810 which we fixed in patch i.
    Hi Clint,

    I was looking in my download manager on sugarcrm.com and there was 4.5.1i not available anymore. I am only able to download version 4.5.1h. Do you know why this is the case?

    Regards

  5. #5
    clint's Avatar
    clint is offline Sugar Team Member | Forums Lead Moderator
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    Default Re: Error in merging contacts

    Quote Originally Posted by Systems Navigator
    Hi Clint,

    I was looking in my download manager on sugarcrm.com and there was 4.5.1i not available anymore. I am only able to download version 4.5.1h. Do you know why this is the case?
    Thanks for the heads up on that. We are fixing it now.
    Sugar Developer Zone - developer resources | Sugar University - user and admin training
    Sugar Docs - user and admin documentation |
    Sugar Bug Tracker - Enter or view bugs
    SugarForge- open source modules, themes, lang packs | SugarExchange - commercial extensions

    Clint Oram
    Chief Technology Officer and Co-founder
    SugarCRM

  6. #6
    jnassi's Avatar
    jnassi is offline Sugar Team Member
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    Default Re: Error in merging contacts

    4.5.1i is back in the Download Manager on www.sugarcrm.com. Thanks for letting us know!
    Jason Nassi
    SugarExchange.com

  7. #7
    Systems Navigator is offline Sugar Community Member
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    Default Re: Error in merging contacts

    Quote Originally Posted by clint
    Have you tried upgrading to 4.5.1i? This sounds a lot like bug 19810 which we fixed in patch i.
    Hi,

    I installed the patch and upgraded to version 4.5.1i. However the error still occurs. The error only changed a little bit.
    It turns from:

    Fatal error: Cannot access empty property in C:\Program Files\sugarcrm-4.5.1e\htdocs\sugarcrm\modules\MergeRecords\Step3. php on line 224

    To:
    Fatal error: Cannot access empty property in C:\Program Files\sugarcrm-4.5.1e\htdocs\sugarcrm\modules\MergeRecords\Step3. php on line 264

    Does someone has any other idea?


    Thanks,




    My system properties:
    OS: windows 2003 server R2
    Sugar version: 4.5.1h
    Webserver: Apache 2.0.59
    PHP: 5.1.4
    MySQL: 4.1.7?
    Last edited by Systems Navigator; 2008-03-06 at 09:23 AM.

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