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Thread: error message of not a valid file when attaching a file to a Knowledge Base Article

  1. #1
    jonmbirch is offline Junior Member
    Join Date
    Dec 2011
    Posts
    1

    Default error message of not a valid file when attaching a file to a Knowledge Base Article

    Hi all

    I have been using Sugar for the last 6 months or so and am now starting to add articles to the knowledge base.

    When adding a new article, i have tried to attach a PDF file. This results in the error message 'not a valid file'. I am able to attach files in different areas of Sugar but for some reason it won't let me here.

    I have tried with excel and word files and these will not attach either with the same error message. The file is definatley in that location and of a reasonable size (64kb).

    Does anybody know what I'm doing wrong?

    Thanks

    Jon

  2. #2
    dtronolone is offline Member
    Join Date
    Apr 2010
    Posts
    10

    Default Re: error message of not a valid file when attaching a file to a Knowledge Base Artic

    I am having the same issue, anyone seen this before?

  3. #3
    dtronolone is offline Member
    Join Date
    Apr 2010
    Posts
    10

    Default Re: error message of not a valid file when attaching a file to a Knowledge Base Artic

    Disregard, I just got this resolved by upgrading to version 6.3.1

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