Error restoring SugarCRM from backup

[nmcminn]

I am trying to move a SugarCRM instance from the on-demand environment to one of our internal servers and am running into some issues. Sugar sent us a zip archive of the web application and a snapshot of the DB. We're only setting it up so we can get some contact and other data out of the system and for retention purposes, so we decided to try running it on a recent XAMPP bundle on an old test server. We use XAMPP pretty regularly for setting up quick dev or test environments and it has worked well in the past.

Our config.php has been edited to reflect the new hostname and DB settings, and from what I can tell everything is configured properly. Our software versions are as follows:

SugarCRM 5.5.4
Apache 2.2.11
PHP 5.2.9
MySQL 5.1.49
Windows Server 2003

According to the release notes for 5.5.4 express the versions above are all supported for our version of SugarCRM.:

http://www.sugarcrm.com/crm/support/...tes_5.5.4.html

So, all was looking good until we tried to hit the index page. At this point we were greeted with the error at the bottom of this post. Nothing but the error is displayed on the page.

Any suggestions of what to check? The only change we made to the application archive delivered to us by SugarCRM is to config.php (DB settings and hostname).

Warning: session_start() [function.session-start]: Cannot send session cookie - headers already sent by (output started at C:\xampp\htdocs\ret\config.php:1) in C:\xampp\htdocs\ret\include\MVC\SugarApplication.p hp on line 468

Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at C:\xampp\htdocs\ret\config.php:1) in C:\xampp\htdocs\ret\include\MVC\SugarApplication.p hp on line 468

Warning: Cannot modify header information - headers already sent by (output started at C:\xampp\htdocs\ret\config.php:1) in C:\xampp\htdocs\ret\include\utils.php on line 2446

Warning: Cannot modify header information - headers already sent by (output started at C:\xampp\htdocs\ret\config.php:1) in C:\xampp\htdocs\ret\include\MVC\SugarApplication.p hp on line 113

[andopes]

To tips.

Edit config.php and make sure there is no a blank line or space at the top of file.
Make sure all files under sugarcrm folder are writable.

Cheers

[nmcminn]

Thanks for the quick response!

I just checked both of these and they are correct. Every file in the installation is writable, and there are no blank lines or spaces at the top of config.php.

Still getting the same error.

[andopes]

Try again and save the entire page as html file and attach it into your next post.
Make sure there is no error message at the tail of apache error log.

Cheers

[Angel]

Also check the session_dir entry in your config.php, it might be pointing to a directory that existed on the old server, but not on the new one.

[nmcminn]

Checked the cache dir. It was wrong, but correcting it did not solve the problem. Thanks though!

[Angel]

Did you mean to say session_dir? Or are you actually referring to the cache dir?

[nmcminn]

André, there are no errors in the Apache logs. Pardon my ignorance (I don't know much about Sugar), but is there a way to crank up the log level so it might spit out some useful information?

The index.php page only shows the errors I pasted in above. Viewing the page source simply shows the same errors surrounded by some <b> blocks. No real content.

[nmcminn]

Did you mean to say session_dir? Or are you actually referring to the cache dir?

Ah, whoops. I was looking at the cache_dir. The session dir is set as follows:

'session_dir' => '',

[Angel]

That should be fine.

Here is a trick worth trying.

Change 'installer_locked' in your config.php from true to false, then bring up http://your_sugar_url/install.php

Proceed through the install wizard up until the page immediately following the license screen. That might yield more useful details about the problem. Do NOT proceed through the install as there is danger you might overwrite your existing database.

Once done, change the config.php setting back to true.