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Thread: Error retrieving Account list

  1. #1
    avargasn is offline Junior Member
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    Oct 2009
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    Default Error retrieving Account list

    I'm facing that error after inserting a note to account. I have uninstalled both Contracts and Process Manager, hoping those could be the root cause of the problem, but the error hasn't been recovered. I'm very concerning about that, because everything was running fine until today.

    The following is the full error output:
    Error retrieving Account list: Query Failed SELECT tasks.id , tasks.name , ' ' filename , 'tasks' panel_name FROM tasks where ( tasks.parent_id= '11fe749d-b93e-0395-a934-4aa9013efd10' AND tasks.parent_type='Accounts' AND tasks.deleted=0 AND (tasks.status='Completed' OR tasks.status='Deferred')) AND tasks.deleted=0 ) UNION ALL ( SELECT meetings.id , meetings.name , meetings.status , ' ' contact_name , ' ' contact_id , ' ' contact_name_owner , ' ' contact_name_mod , meetings.date_modified , jt1.user_name assigned_user_name , jt1.created_by assigned_user_name_owner , 'Users' assigned_user_name_mod, ' ' filename , meetings.assigned_user_id , 'meetings' panel_name FROM meetings LEFT JOIN users jt1 ON jt1.id= meetings.assigned_user_id AND jt1.deleted=0 AND jt1.deleted=0 where ( meetings.parent_id= '11fe749d-b93e-0395-a934-4aa9013efd10' AND meetings.parent_type='Accounts' AND meetings.deleted=0 AND (meetings.status='Held' OR meetings.status='Not Held')) AND meetings.deleted=0 ) UNION ALL ( SELECT calls.id , calls.name , calls.status , ' ' contact_name , ' ' contact_id , ' ' contact_name_owner , ' ' contact_name_mod , calls.date_modified , jt1.user_name assigned_user_name , jt1.created_by assigned_user_name_owner , 'Users' assigned_user_name_mod, ' ' filename , calls.assigned_user_id , 'calls' panel_name FROM calls LEFT JOIN users jt1 ON jt1.id= calls.assigned_user_id AND jt1.deleted=0 AND jt1.deleted=0 where ( calls.parent_id= '11fe749d-b93e-0395-a934-4aa9013efd10' AND calls.parent_type='Accounts' AND calls.deleted=0 AND (calls.status='Held' OR calls.status='Not Held')) AND calls.deleted=0 ) UNION ALL ( SELECT notes.id , notes.name , ' ' status , CONCAT(IFNULL(contacts.first_name,''),' ',IFNULL(contacts.last_name,'')) contact_name , notes.contact_id , contacts.assigned_user_id contact_name_owner , 'Contacts' contact_name_mod, notes.date_modified , ' ' assigned_user_name , ' ' assigned_user_owner , ' ' assigned_user_mod , notes.filename , notes.created_by , 'notes' panel_name FROM notes LEFT JOIN contacts contacts ON contacts.id= notes.contact_id AND contacts.deleted=0 AND contacts.deleted=0 where ( notes.parent_id= '11fe749d-b93e-0395-a934-4aa9013efd10' AND notes.parent_type='Accounts' AND notes.deleted=0) AND notes.deleted=0 ) UNION ALL ( SELECT emails.id , emails.name , emails.status , ' ' contact_name , ' ' contact_id , ' ' contact_name_owner , ' ' contact_name_mod , emails.date_modified , jt0.user_name assigned_user_name , jt0.created_by assigned_user_name_owner , 'Users' assigned_user_name_mod, ' ' filename , emails.assigned_user_id , 'emails' panel_name FROM emails LEFT JOIN users jt0 ON jt0.id= emails.assigned_user_id AND jt0.deleted=0 AND jt0.deleted=0 INNER JOIN emails_beans ON (emails.id=emails_beans.email_id AND emails_beans.bean_id= '11fe749d-b93e-0395-a934-4aa9013efd10' AND bean_module='Accounts') where ( emails_beans.deleted=0 AND emails.deleted=0) AND emails.deleted=0 ) UNION ALL ( SELECT emails.id , emails.name , emails.status , ' ' contact_name , ' ' contact_id , ' ' contact_name_owner , ' ' contact_name_mod , emails.date_modified , jt0.user_name assigned_user_name , jt0.created_by assigned_user_name_owner , 'Users' assigned_user_name_mod, ' ' filename , emails.assigned_user_id , 'linkedemails' panel_name FROM emails LEFT JOIN users jt0 ON jt0.id= emails.assigned_user_id AND jt0.deleted=0 AND jt0.deleted=0 JOIN (select distinct email_id from emails_email_addr_rel eear join email_addr_bean_rel eabr on eabr.bean_id ='11fe749d-b93e-0395-a934-4aa9013efd10' and eabr.bean_module = 'Accounts' and eabr.email_address_id = eear.email_address_id and eabr.deleted=0 where eear.deleted=0 and eear.email_id not in (select eb.email_id from emails_beans eb where eb.bean_module ='Accounts' and eb.bean_id = '11fe749d-b93e-0395-a934-4aa9013efd10' and eb.deleted=0) ) derivedemails on derivedemails.email_id = emails.id where emails.deleted=0 ) ORDER BY date_modified desc LIMIT 0,10::MySQL error 1222: The used SELECT statements have a different number of columns

  2. #2
    salesagility's Avatar
    salesagility is offline Sugar Community Member
    Join Date
    Aug 2006
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    UK
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    2,379

    Default Re: Error retrieving Account list

    OK ... THE FIRST RULE OF SUGARCRM

    BACKUP the application and data BEFORE applying any patches, any upgrades or any new modules!!!

    Try going to admin>repair>quick repair

  3. #3
    avargasn is offline Junior Member
    Join Date
    Oct 2009
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    4

    Default Re: Error retrieving Account list

    I have already repaired the database, however that didn't work.

    Regarding installed extension, I have been using them for a long time without any problem. As I said, the error has just happened today.

    Anyway, thanks for your interest.

    Alberto

  4. #4
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Error retrieving Account list

    It seems this query is from History subpanel under Accounts and it is warning a different number of fields on union query.
    So you should need to identify which fields are been selected from each individual select and figure out which field is missed in which select.
    Let us know it when you find.

    Cheers
    André Lopes
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